Customer Success Executive, Winnow
Entry level, German Speaker
+ Discretionary bonus scheme + Stock options package
More information about location
2 days a week in office
Digital tools driving improvements in kitchen production
Be an early applicant
Digital tools driving improvements in kitchen production
101-200 employees
Be an early applicant
+ Discretionary bonus scheme + Stock options package
More information about location
2 days a week in office
101-200 employees
Company mission
To connect the commercial kitchen, create a movement of chefs, and inspire others to see that food is too valuable to waste.
Role
Who you are
- This role might suit someone looking for their first permanent opportunity, or equally a second jobber wanting to build on some work experience they have gained already
- If you are a driven, tri-lingual, entrepreneurial candidate with strong problem solving skills who is excited about supporting exciting projects and delivering outstanding results, we would love to hear from you
- You should be comfortable to spend around 25% of your time travelling
- You are likely to be degree educated
- You might have work experience within the hotel or hospitality industry
- You have an advanced business level in German and a 2nd European language - Dutch, Italian, French or Spanish
- You will ideally have an intermediate level of Excel
- You are results driven and highly motivated. You are a, data driven person who can use data to track the success of your clients
- You have proven experience of knowing what it takes to provide consistently first-class customer service to external customers, remaining calm and measured even when dealing with the most demanding individuals
- You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team and with limited supervision
- You have experience working as part of a global team and building positive relationships with internal and external individual across borders
- With excellent communication skills you are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively and are experienced in building successful relationships at all levels from CEO to analyst
- You are persuasive and personable and find building relationships with your customers enjoyable
- You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time
- You are able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
- You understand how to manage change and are happy to get your hands dirty
- You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term
- You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships
- You get things done and seek to continually improve. Your customers want you on their team
- You are passionate about the value of food and are committed to the fight against food waste
- You are humble in approach and quick to pitch in if you see someone struggling
- German + one European language proficiency
What the job involves
- This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business
- You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it
- The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites
- The goal – successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale
- The team manage the processes, systems and controls which enable our business to successfully scale and grow
- The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives
- Our Operations team consist of over 27 colleagues who are based in London, Dubai, Singapore and Chicago
- This is an exciting opportunity for a Customer Success Executive to play an instrumental role on implementing our technology in our growing markets in Europe
- As a Customer Success Executive, you will be helping our clients on-board, implement, drive food waste reductions and sustain change through our technology:
- Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful
- Manage the process of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely
- Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows’ insights
- Proactively analyse client reports and troubleshoot with the client where needed
- Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
- Identify opportunities to improve processes, customer’s experience and product
- Support our front line tech and customer support team with clients enquiries where required
Salary benchmarks
Our take
Food waste costs the hospitality industry over 100bn annually. Kitchens can waste up to 20% of food purchased, often equivalent to their total net profits. This is because chefs too often lack the necessary tools to accurately measure and manage waste. What gets measured gets managed, and by using data intelligently, kitchens can be made more efficient. This is what Winnow has set out to achieve.
The company has developed technology to help chefs achieve greater visibility in their kitchens and make better decisions that lead to dramatically reduced food waste and costs. It does this via the Winnow Waste Monitor, a set of smart scales, and an accompanying tablet app that lets kitchen staff easily log what food is thrown away. That data is then uploaded to the cloud, analysed by Winnow’s algorithm, and disseminated so that food waste can be reduced
The company has IKEA, Compass Group, and AccorHotels as customers, and estimates its clients are saving 4,300 tonnes of food waste annually by using Winnow. As well as helping kitchens to be more environmentally friendly, it also saves them money (restaurants are an industry where margins tend to be thin). With the growing trend towards sustainability and cutting down food waste, Winnow should have a growing market to expand into.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2023
$10m
SERIES C
Oct 2019
$12m
SERIES B
Total funding: $34m
Company values
- Equal parts head and heart: We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term
- Bravely honest: With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial
- People of action: Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience
- Bound by food: We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food
- Hungry and humble: Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey
Company HQ
Old Street, London, UK
Articles
Leadership
Mark Zornes
(Co-Founder)Graduated from INSEAD with an MBA in International Buisiness. Previously an Engagement Manager at McKinsey & Company.
Kevin Duffy
(Co-Founder)Graduated from INSEAD with an MBA in Business Administration and Management. Previously an Investment Banker at BNP Paribas, and a Consultant at Capco.
People progressing
Joined as a Customer Service Executive. Promoted to Client Implementation Manager after 2 years. Then promoted again to Director of Operations after 1.5 years
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