Senior Technical Program Manager, Amazon

Engineering, Analytics, Research, Science

$133.9-231.4k

Senior and Expert level
Austin
Los Angeles
New York
Amazon

The largest online retailer and technology provider

Job no longer available

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Job no longer available

$133.9-231.4k

Senior and Expert level
Austin
Los Angeles
New York

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

To be Earth's most customer-centric company.

Role

Who you are

  • The person in this role should have experience working with stakeholders to transform their feedback into clear objectives and data products for the EARS team
  • 5+ years of technical product or program management experience
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules
  • 5+ years of analytical, quantitative, communication, and presentations experience
  • Bachelor's Degree
  • PREFERRED QUALIFICATIONS

Desirable

  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
  • Experience working directly with data product and analytics teams

What the job involves

  • The Engineering, Analytics Research and Science (EARS) Team is a full stack analytics team that addresses the analytical needs for a global stakeholder set of 500+ engineers, scientists, PMs, marketing managers, and business leaders
  • We are responsible for delivering data and analytics for he North American Stores (NAS) Organization, with a focus on delivering insights for the Fashion and Fitness categories
  • We are seeking a Sr Technical Program Manager that will oversee and manage the design, development, coordination, delivery and evaluation for analytical products and programs
  • This person will be responsible to bridge across analytics teams within NAS Tech to ensure we reduce duplication and are leveraging existing solutions where available and partnering for future enhancements
  • They will also be responsible for leading the NAS Mosaic Weblab Bar Raiser Squad, ensuring our organization raises the bar with our experimentation practices
  • This role will bridge ambiguous customer requirements with practical implementation, orchestrating business requirements with technical development from inception to delivery
  • In addition, the person in this role will be responsible for creating the appropriate mechanisms to ensure we are:
  • 1) managing concurrent requests, practicing prioritization to ensure the most impactful products/programs and critical tasks are worked on and delivered firs
  • 2) Resolving ambiguities and aligning team plans to minimize technical risk and maximizing odds of product/program success
  • 3) Evaluating solutions effectively and making decisions that balance business value and technical risks
  • 4) Managing resource allocation and cross-functional teams using an Agile development framework, from concept to launch
  • 5) Communicating project risks, progress, launches, and retrospectives transparently to all stakeholders and teams
  • 6) Mitigating risks against timelines and delivery, escalating to the appropriate stakeholders when necessary
  • Communicate complex technical ideas to both technical and non-technical team members
  • Track and communicate program progress, risks, and mitigation strategies to stakeholders
  • Lead interdisciplinary teams, inspiring individuals and devising creative problem-solving approaches
  • Assess potential risks and develop contingency plans to address them
  • Plan, schedule, and oversee multiple projects, ensuring they run smoothly
  • Understand the technical depth of your projects, as well as emerging technologies and how they impact our organization
  • Conduct post-mortem analysis and lessons learned sessions to facilitate continuous improvement
  • Stay abreast of new trends and technologies that could impact your projects
  • The EARS team serves to change the way the F2C and NAS Mosaic Tech team make data driven decisions, shifting from a model where we leverage data to justify predetermined decisions to one where we use data to uncover unmet customer needs, quantify opportunity sizes, and use hat to inform our strategic investments
  • We focus on building data products that measure the customer journey and experience and automatically uncover opportunity. We break down silos, identify interconnected patterns across tech programs, and ensure consistency in measurement
  • We do this while maintaining the highest bar for accuracy and measurement of the performance of our investments, serving as the guardians of data integrity

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Insights

16% employee growth in 12 months

Company

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

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Steph

Company Specialist at Welcome to the Jungle