Senior Customer Success Manager, Citylitics
Precision infrastructure intelligence
Open for applications
Precision infrastructure intelligence
21-100 employees
Open for applications
21-100 employees
Company mission
To help vendors and AECs in Public Infrastructure increase sales efficiency by delivering market insights & sales intelligence that precisely match their business needs.
Role
Who you are
- The ideal candidate will have experience in Customer Success, Account Management, or Sales with a track record of success
- 5+ years of B2B Customer Success, Account Management or Sales experience
- Familiarity with SaaS metrics and platforms
- Demonstrated experience in owning and leading the development of strategies on assigned accounts in partnership with appropriate stakeholders
- Proven track record in building executive relationships, developing champions within our customer base, while managing a $2m+ book of business and exceeding gross retention targets
- You have led projects end-to-end and have experience working with and leveraging internal resources to get things done
- You are an engaging storyteller with the ability to build strong internal and external relationships, rapport and establish trust through a consultative approach
- You are technically savvy and can conduct platform walk-throughs without the support of a Sales Engineer
- Eagerness to learn, rampant curiosity, a passion for technology and for being part of a fast-growing company
- A keen attention to detail, and highly organized when it comes to information management, task prioritization, planning and time management
- Strong problem solving, decision making and analytical skills with the ability to think creatively and be resourceful
- Experience with executive level communication, engagement, and presentation skills are essential
What the job involves
- We are hiring a proactive, analytical, and personable Senior Customer Success Manager, reporting to the Director of Customer Success, to join our rapidly growing team
- Key responsibilities include ownership of an enterprise portfolio to ensure that customer satisfaction and retention metrics are met and exceeded
- Responsible for building and maintaining strong relationships at all levels (user to executive), providing the customer with best practices and support by understanding each customer’s individual needs while providing high levels of consultation
- Strategic ownership of a customer portfolio over the entire customer lifecycle (post contract execution)
- Successful creation and ownership of up-to-date account plans in order to grow strong customer relationships where you have earned the position of trusted advisor
- Customer participation in case studies, testimonials, and references
- Influencing Citylitics’ strategy and the Product roadmap through the extraction and sharing of customer feedback to relevant internal stakeholders
- Maintenance of a developed in-depth knowledge of your customers’ industry, technology, products, and services
- Visibility at the customers’ executive level to drive awareness of Citylitics' offerings and value at a macro level
- Maintenance of good data hygiene across your portfolio within the Customer Success team’s CRM and other relevant tracking systems
- Other duties as assigned
Our take
North American infrastructure is undergoing a major overhaul and modernization. The U.S. Infrastructure Bill and other significant funding has been approved, meaning that in the coming years, the US will likely be spending trillions on upgrading its infrastructure. Citylitics leverages predictive analysis data to automate and coordinate infrastructure upgrades.
Citylitics' technology allows developers a vastly increased level of infrastructure intelligence, saving time and money on upgrades, while improving precision. As the first company of its kind, Citylitics has been able to secure an impressive amount of funding.
Citylitics has provided tailored reporting to businesses such as Suez, AgileAssets and Mueller. The company has invested in hiring in order to double its sales & marketing and engineering teams, which will be a critical step in its continued growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$5m
SERIES A
Mar 2021
$0.9m
SEED
Total funding: $5.9m
Company benefits
- This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation (infrastructure - from water to transport to energy and more)
- We live at the cross section of public infrastructure, startup and data science - there is no other team like us in Toronto!
- There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
- Perks include full health & dental benefits, a training budget and the flexibility to work-from-wherever in addition to your competitive salary and incentive plan
- Receive direct exposure to Artificial Intelligence, Data Science, Tech Entrepreneurship and Infrastructure Markets from our in-house subject matter experts and industry titans
- We work hard. We play hard. We are on a mission to solve infrastructure for everyone. When we are not Social Distancing, we enjoy happy-hour patios, team lunches, exploring the food scene around our office, and rock-climbing together
Company values
- Ownership Mindset - At Citylitics, we think and act like owners, taking pride in our work because we are on a mission to contribute better social, economic, and environmental outcomes
- Raise The Bar - We take on big, global challenges. From interns to team leaders, everyone creates an impact. No bench players on this team
Company HQ
Fashion District, Toronto, ON
Articles
Leadership
Ahmed Badruddin
(CEO)A former Microsoft Software Engineer who also co-founded Simpleafy, a Smart Grid software company. Was CEO of WatrHub for 9 years.
Salary benchmarks
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