Principal Product Designer, ServiceTitan
$183.4-245.4k
+ Annual Bonus + Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$183.4-245.4k
+ Annual Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Experience designing a modern Saas or enterprise platform or one comparable
- Demonstrated portfolio of shipping amazing customer experiences that have made a significant impact on business and customer metrics
- A love for solving complex product problems with simple design solutions
- Exceptional interaction and visual design skills
- Deep organization and execution capabilities, especially in areas of influence and collaboration with multiple stakeholder groups
- A passion for solving core product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
- Experience collaborating with other designers to build a cohesive product
- Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale. Proven ability to hold conversations on design with executives and external industry leaders
- Experience in design thinking methodologies to lead teams toward customer centered outcomes
What the job involves
- We are looking for a talented Principal Product Designer that enjoys solving complex problems with data-driven solutions
- This person will be a core member of our growing design team and aid in creating a class-leading SaaS product with desktop, tablet and mobile touchpoints
- In your role as a Principal Product Designer, you will be responsible for identifying, proposing, and leading various projects
- Your primary focus will be centered around driving transformation, using design as a strategic tool to refine product strategy decisions, and ensuring that ServiceTitan delivers consistent and compelling user experiences across its product lineup
- Since your work will be project-based, you will frequently operate in uncertain terrain, strategically guiding a team's existing knowledge and talent while diplomatically advancing ideas and project plans
- Your duties will include effectively managing the complex interplay between business requirements, customer needs, and innovative design concepts
- You'll also take on the challenge of independently leading projects, gaining the trust and support of others, and, most importantly, finding inspiration in the intricate details of design and mentoring fellow designers to produce exceptional results
- This is an opportunity to join one of LA’s fastest growing startups and have your thumbprint on the product that is actively disrupting the Home Services industry
- Actively seek out challenging company-wide opportunities and contribute to bringing clarity and insights to these complex issues. Develop deep expertise across the entire platform
- Take responsibility for specific design-driven projects that you proactively pursue. Additionally, collaborate with the VP of Design to identify areas of work where your guidance and expertise are essential for achieving customer-focused success
- Work with Product owners and developers to create clear and compelling interfaces which meet the requirements of the user story. Quickly prototype solutions to visual and interaction problems, create and “sell” North Star Projects
- Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes. Validate product ideas through experimental design and research approaches. Help your teams and the entire company develop empathy for our users and advocate for our users’ needs
- Innovate and establish enduring, replicable patterns and systems that set new benchmarks for interaction within the company
- Collaborate with the entire design organization to ensure that the quality of craftsmanship and our design methodologies meet the high standards expected by our business and customers
- Work closely alongside the VP of Design and the Design Leadership Team to execute and shape the continuous development of the Design strategy. Influence the Product strategies across our company in the process
- Collaborate closely with the R&D Leadership Team and General Managers (GMs)
- Be the champion of new and up and coming design, innovation and interactive trends
- Help choose new tools and processes for the team
- Be an active mentor for designers, helping them build context, strong decision- making skills, and empathy for our users by providing feedback to help strengthen the team
- Collaborating throughout the ServiceTitan organizational structure, bringing focus to key customer journeys across our lines of business
- Upholding exceptional craftsmanship in Product Design across the entire organization. This entails working closely with our skilled Product Designers, Lead Designers, Research Leads, and Content Designers to highlight and focus us down on sweating the right details for our customers
- Recognizing and championing company-wide initiatives that offer substantial value to both our business and our customers
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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