Site Reliability Engineer, Ultimate
Platform Engineer, Infrastructure
More information about location
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- We are seeking a skilled Site Reliability Engineer (Platform Engineer, Infrastructure) to join our Infrastructure & DevX squad
- We're looking for a communicative, experienced engineer who takes pride in building stable and performant systems, can take a lead in projects when needed and help the whole team succeed
- Experience: Significant expertise in the field of proven Infrastructure Engineering
- Containerization Mastery: Extensive experience with Docker for hosting microservices at scale
- Kubernetes Orchestration: Production-level Kubernetes experience is essential
- GitOps Proficiency: Experience with ArgoCD or comparable GitOps tools
- Cloud Savvy: Deep familiarity with Google Cloud services; experience with AWS and/or Azure is a significant plus
- Observability Enthusiast: Demonstrated very good knowledge analyzing metrics, events, logs, and tracing and creating meaningful dashboards out of them
- Developer Productivity Mindset: Strong drive to improve developer workflows and efficiency through automation and self-service tools
- Security Minded : Solid understanding of network security concepts and mentoring the developers to follow best practices when it comes to security
- Fluency in English, which is our company language
What the job involves
- This is an exciting role where you'll have the opportunity to contribute significantly to how we scale and support our growing product offerings across multiple regions
- The main responsibilities are to architect, maintain, and enhance our cloud-based infrastructure across multiple regions. In this critical role, you will drive infrastructure automation, optimize system reliability, and ensure outstanding developer productivity
- Architect and Maintain Cloud Infrastructure: Design and build highly scalable cloud infrastructure solutions, ensuring reliability and performance
- Provision Key Infrastructure Components: Focus on the provisioning of networking infrastructure and other critical system elements
- Champion Automation: Automate infrastructure processes and deployments using infrastructure-as-code tools like Terraform
- Build for Reliability: Proactively identify and resolve potential bottlenecks or vulnerabilities
- Own Monitoring and Alerting: Build and maintain robust monitoring and alerting systems to ensure the health and stability of our applications
- Security & Monitoring Focus: Design and implement security-conscious network infrastructure and establish robust network monitoring practices to identify and address potential vulnerabilities
Application process
- Initial Call with Talent Partner: 15 mins
- Hiring Manager Interview: 30-45 mins
- Take Home Challenge: 2 hours
- Peer interview: 60 mins
- Final Interview with CTO & Hiring Manager: 45 mins
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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