Outreach Specialist, Aledade
CACP
The wage for this position is: $24.52 USD per hour. + Stock options
More information about location
Primary care centers and services
Be an early applicant
Primary care centers and services
1001+ employees
Be an early applicant
The wage for this position is: $24.52 USD per hour. + Stock options
More information about location
1001+ employees
Company mission
To create a better health care system for patients, for doctors and for society.
Role
Who you are
- High School Diploma
- At least 1 year of telephonic outreach, customer service, or tele-sales experience in a call center environment
- Ability to comfortably navigate and adapt to telephony platforms, web applications, and CRM software
- Strong active listening and verbal communication skills with an empathetic approach to managing patient calls
- Ability to effectively manage repetitive patient conversations and/or patient objections
- Strong written documentation skills with high attention to detail
- Regular and predictable attendance
- Ability to work core operating hours (8 AM – 8 PM EST or local time zone)
- Access to a reliable high-speed internet connection (minimum 20 Mbps download, 20 Mbps upload, and ≤ 50 ms jitter)
- Physical Requirements: Prolonged periods of sitting at a desk and working on a computer
Desirable
- Prior experience in healthcare, patient education, or remote call-center environments
- Familiarity with advance care planning or end-of-life care discussions
- Bilingual proficiency in English and Spanish
What the job involves
- The CACP Outreach Specialist is the first step in the patient journey and supports the Comprehensive Advance Care Planning (CACP) program through high-volume inbound and outbound outreach
- The role primarily manages outbound scheduling and inbound inquiries; educates patients about CACP; addresses reluctance with empathy and professionalism; and schedules facilitation appointments
- The specialist follows approved scripts, workflows, SOPs, job aids, privacy requirements, and quality standards while balancing patient-centered service with daily performance expectations
- Conduct high-volume outbound calls to educate patients on Advance Care Planning (ACP) and successfully schedule appointments with Facilitators
- Respond to inbound patient inquiries, resolve concerns, and manage referrals, worklists, and follow-ups
- Manage digital patient communications (email and SMS) through multichannel systems to maintain engagement
- Adhere to approved scripts, standard operating procedures (SOPs), and workflows; Achieve and maintain key performance metrics
- Address patient concerns and overcome objections with empathy, active listening, and professionalism
- Maintain HIPAA compliance and privacy standards while balancing patient-centered service with operational efficiency
- Actively participate in team meetings, 1:1’s, coaching sessions, team communications, and required training assignments
- Other duties as assigned
Our take
The US primary care system suffers from a 'chronic lack of adequate support'. Aledade has set out to improve this by assisting independent physician practices from reducing costs to data integration support.
The company prides itself on stats of over 2.8 million patients across 46 states since its founding in 2014. The acquisition of Curia, (a leader in value-based care analytics using practical applications of AI to optimize the targeting of patient care and engagement programs) is also bringing the company to the modern world, enhancing its data understanding capabilities and challenging others in its sector with this advancement.
Aledade has won several awards over the years and is now considered the largest network of independent primary care in the country. Alongside this, the company is valued in the billions of dollars with many successful funding rounds. With the company consistently expanding and enhancing its technology it has become a pillar in the industry and therefore a very exciting company to keep an eye on.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jun 2023
$260m
SERIES F
Jun 2022
$123m
SERIES E
Total funding: $680.6m
Company benefits
- Remote-first working environment and flexible work schedules
- Three office locations you can visit/work from as desired: Bethesda, MD (headquarters), Novi, MI, Durham, NC and Austin, TX
- 168 PTO hours (21 days!) in your first year
- 12 weeks paid parental leave for all new parents
- Fully paid six-week sabbatical following each six-year period of continuous employment
- Generous nationwide PPO medical, dental and vision plans
- 401(k) with up to 4% match
- Company stock options
Company HQ
Bethesda, MD
Leadership
Farzad Mostashari
(Co-Founder & CEO)Farzad has a background in the healthcare sector previously working as a National Coordinator for Health Information Technology at the US Department of Health and Human Services.
Matt Kendall
(Co-Founder & President)Matt previously worked as the Director of the Office of Provider Adoption Support at the Office of the National Coordinator for Health Information Technology alongside other roles in Management and Operations in the healthcare sector.
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