Development Support Engineer, Toyota Connected
Office located in Turnmill Street, London
Developing new mobility solutions
Job no longer available
Developing new mobility solutions
101-200 employees
Job no longer available
Office located in Turnmill Street, London
101-200 employees
Company mission
To deliver inclusive, sustainable, and safety-focused technology solutions that impact society positively.
Role
Who you are
- Strong programming experience in Java(8+) and show a sense of ownership and pride in your code; make us believe you will excel. Experience with testing frameworks JUnit5, Mockito, Spring Integration but not essential
- Ability to communicate professionally and effectively, both verbally and written, within all levels of the business and to external parties
- Advanced understanding of commercial impact & profitability of service management
- Experience of a service desk environment, tools and best practice
- Excellent knowledge of and experience working with of APIs (designing with OpenAPI is desirable) and web services, CI/CD pipelines (Git-lab desirable) and automated testing (BDD, Performance, Security), Kubernetes and cloud native practices, containerized workloads with tools such as Docker
- Experience developing microservices-based architectures (Spring boot ideally), including distributed messaging patterns is a plus
- Some database experience is required, we have NoSQL databases as well as relational databases in use often with large data volumes
What the job involves
- Resolution of L2 incidents while moving towards a DevSecOps
- Support the delivery of services ensuring customer satisfaction and success
- Work closely with Engineering Leads to shape and deliver defect fixes to customers and thrive as a creative thinker that can break out from conventional solutions
- Influence team members, encourage engineering practices in accordance with good practice architecture and software engineering patterns and creative thinking to crush expectations
- Work side-by-side with other talented engineers in a team-oriented, agile software engineering environment
- Support service documentation ensuring accuracy and detail
- Measure quality of service and performance via KPIs; ensuring future demand from growth and projects is understood and factored into plans for all associated systems, including supporting new functionality
- Own major incidents, to ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews
- Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner
- Be part of an on-call rota for major production incidents
- Developing & Maintaining Service Catalogue standards
- Evolving Service & Customer focussed KPI’s
- Working with wider teams to ensure smooth onboarding of new services into steady state, aligning KPI’s and SLA
- Pro-Actively and continuously improving operational processes and standards with a drive for automation
- Supporting the delivery of our ITSM tooling strategy including: Jira Service Management / Jira / Pager Duty / Service Now etc
Salary benchmarks
Our take
The next step in Toyota's continued global growth, Toyota Connected Europe is extending the Toyota Connected family, tailoring its products and services specifically to the European market. This includes Toyota's Mobility Service Platform (MSPF), a cloud-based digital ecosystem that provides the tools necessary in developing mobility-as-a-service products. The market for this is immense and growing rapidly, and is projected to be worth $750 billion globally by 2030.
In line with the rest of the world, European approaches to mobility are continuing to evolve, with the normalisation of electric vehicle charging grids and ridesharing services as an example. Toyota Connected is working to develop and scale the power of its products to meet this ever-growing demand in the European market.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company HQ
Farringdon, London, UK
Leadership
Frank C. Okoisor
(CEO)Previously CP, Connected Technologies at Toyota Motor Europe. Before that, they were the President/CEO of Toyota Denmark. They have also held numerous other senior roles in Toyota globally since 2003.
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