Senior Manager of Product Design, Twilio

$174.2-217.7k

Salary applicable for candidates based in New York, Washington State, or California (outside of the San Francisco Bay area). Salary for candidates based in Colorado: $164,480 - $205,600. Salary may vary in other locations + Equity + Bonus

Senior level

Remote from US

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$174.2-217.7k

Senior level

Remote from US

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

3-5 years of experience in design leadership roles (management or senior IC), with a proven track record of leading successful design teams in a matrixed organization
Deep understanding of design principles, user-centered design methodologies, and industry best practices across product design
Strong leadership and interpersonal skills, with the ability to inspire and motivate team members to achieve their best
Proven experience collaborating cross-functionally in a fast-paced, dynamic environmentHigh level of empathy and emotional intelligence, with a genuine interest in understanding the needs and perspectives of team members
Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

What the job involves

As a Senior Product Design Manager Hybrid, you'll spearhead our Profiles and AI design initiatives, influencing product roadmap and fostering a culture of innovation within our talented team of designers
Additionally, you'll play a critical role in shaping operations and cross team collaboration to ensure our team consistently delivers top-quality solutions
This role is perfect for senior ICs who want to gain management experience or for managers who want to lean back into their design execution craft
Leadership: Lead and inspire a team of 2 designers, providing guidance and mentorship to drive excellence in design execution and strategic thinking
Craft: Deliver engineer-ready customer centered designs in key strategic areas in partnership with your R&D teammates
Strategic Influence: Collaborate closely with product managers and stakeholders to shape product direction and ensure design aligns with overall business objectives
Empowerment: Cultivate an environment where creativity thrives, empowering your team to explore new ideas and approaches while providing the support and resources needed for success
Team Development: Foster professional growth and development among direct reports, coaching them to reach their full potential and achieve both individual and team goals
Operational Excellence: Shape and optimize design operations to streamline workflows, improve efficiency, and ensure consistency in deliverables, ultimately driving higher quality outcomes
Problem Solving: Identify and address challenges and roadblocks hindering design progress, finding innovative solutions to drive projects forward
Cross-Functional Collaboration: Work closely with cross-functional teams, including engineering, marketing, and UX research, to deliver cohesive and impactful design solutions

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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