Vice President of Global Field Operations, PagerDuty

• 15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
• Mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
• Demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals
• Demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
• Strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
• Very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders
• We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application

Desirable

• PagerDuty is seeking a VP, Global Field Operations to join our diverse, customer-focused team!
• You will report to our Chief Revenue Officer and serve as a strategic and transformational partner to sales and customer success leadership, finance, and cross-functional teams, leading our Global Field Operations organization
• You will oversee a high-performing team spanning global and regional sales operations, as well as our global sales enablement function, driving strategic planning and operational excellence across our sales, customer success, and partner teams
• In this role, you will architect and execute revenue growth initiatives that support PagerDuty's ambitious journey to $1B in revenue and beyond, ensuring our go-to-market teams have the systems, insights, and enablement they need to succeed at scale
• Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
• Establish scalable Revenue Operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity
• Lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
• Design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
• Partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
• Develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness
• Support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
• Deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio
• Build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management