Vice President of Revenue Operations, Sprout Social

• We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter
• We’re looking for a results-oriented leader who excels at building strong relationships with business partners and distilling complex business challenges into clear, actionable strategies
• You are a strategic thinker who maintains a roll-up-your-sleeves mentality to understand business realities, enabling you to implement tactical initiatives that support growth
• A strong point of view on GTM AI and automation is essential, with the ability to distinguish between hype and tools that drive real productivity
• Beyond your operational expertise, you have proven experience building high-performing teams while fostering a culture of accountability, transparency, and fun
• Driven by a growth mindset and strong analytical skills, you will establish trusted partnerships with Finance, Marketing, and Product teams to drive the business forward
• 12+ years of experience in a revenue operations role
• 5+ years of experience leading revenue operations teams, including experience managing Managers, Senior Managers and Directors
• Strong interpersonal and communication skills, which could be demonstrated by examples of influencing the GTM team and senior leadership by sharing data insights
• Proven experience integrating AI and automation into GTM workflows, with examples of how these initiatives increased productivity or forecast precision
• Knowledge and hands-on experience with the Sales and Marketing tech stack, including Salesforce, Gong, Google Apps, Excel, and Tableau

Desirable

• Sprout Social is looking to hire a Vice President, Revenue Operations for the Sales & Customer Experience teams
• The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands
• We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social
• Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact
• You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax
• Just as importantly, Sprout is a place where your growth matters
• You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there
• Lead Global Revenue Operations and serve as a trusted business partner to Sales, Success, and Partner Leadership by implementing strategies to optimize revenue performance, customer success and improve overall operational effectiveness
• Lead and inspire a high-performing team of experienced sales/success strategy, compensation, deal desk, and enablement professionals
• Drive cross-functional alignment amongst the Global Sales, Marketing, Finance, Product, Partner, and Customer Success teams to ensure seamless execution of go-to-market initiatives
• Bring a strong point of view on GTM AI to evaluate and vet opportunities that increase sales organization productivity and automation, moving beyond strategy to practical implementation
• Champion a customer-centric approach by designing operations that optimize experiences for both internal and external customers
• Advance the precision of forecasting and pipeline execution, focusing on leading indicators to forecast pipeline ahead of revenue
• Drive annual revenue, capacity, and go-to-market planning, collaborating closely with the Chief Revenue Officer (“CRO”)
• Develop and implement strategies to streamline workflows, enhance productivity, and improve the effectiveness of our Sales and Customer Success processes
• Utilize data-driven insights to identify trends and make strategic recommendations to drive revenue growth and market expansion
• Model inclusive leadership and a culture of high accountability by seeking out diverse perspectives, leading through a lens of equity, and fostering community
• Within 1 month, you’ll plant your roots, including:
• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your leader to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to sales operations
• Get to know your team (Directors, Managers, and ICs) and work to understand each individual’s current challenges and areas of opportunity
• Educate yourself on the current team structure, goals, and overall strengths/weaknesses to form a baseline of where we can solidify processes for future scale
• Within 3 months, you’ll start hitting your stride by:
• Meet with leaders across the global Sales, Customer Success, Finance, Marketing, Product, and Operations organizations who share responsibility for achieving similar targets and identify areas of opportunity
• Formulate a strategic plan to elevate our operational maturity, identifying key levers to improve efficiency, predictability, and overall revenue health
• Conduct a talent assessment of your team to understand coaching and development opportunities, ensuring you are maximizing talent
• Begin coaching and mentoring Directors and Managers to help them elevate their own functions and navigate ambiguity
• Within 6 months, you’ll be making a clear impact through:
• Implement your strategic plan with the support of senior leadership
• Establish a cadence with key stakeholders and ensure all reporting, analytics, and insights are in place to effectively measure and improve GTM effectiveness
• Move beyond strategy to practical implementation of approved GTM AI opportunities to increase sales organization productivity
• Support ongoing initiatives, planning efforts, and ensure your organization is delivering against its expectations
• Within 12 months, you’ll make this role your own by:
• Obtain (solicited and unsolicited) and act upon peer and leadership feedback
• Establish and execute a long-term plan for your team, including a holistic view of the business and future-proofing our operations
• Promote members on your team and begin creating a bench of new talent
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet
• Of course what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager