Program Manager, Collective

• 6-8 years of experience in program coordination, project support, internal ops, enablement or documentation
• Comfortable supporting multiple workstreams and balancing shifting priorities
• Detail-oriented, structured and energized by execution
• Effective communicator who can keep stakeholders aligned, informed and engaged
• Experienced with Confluence, Google Workspace and Asana or similar tools (Jira, Notion, etc.)
• Advanced proficiency in project and portfolio management tools (e.g., Jira, Asana, Notion)
• Strong data analysis and visualization skills, with experience using BI tools (e.g., Metabase, Tableau)

Desirable

• We’re hiring a Program Manager to join Collective’s Program Management Office (PMO), supporting operational execution across both product and non-product initiatives
• You’ll help drive internal alignment, documentation, training and project coordination to ensure teams are prepared and equipped to execute
• This role is central to keeping our programs on track, our teams informed and our internal systems organized
• You’ll work closely with the PMO Senior Manager and cross-functional partners in Product, Member Services and other teams
• Whether it’s supporting a new product launch, rolling out a policy change, coordinating system enhancements or managing documentation hygiene—this role keeps things moving
• Program & Project Coordination
• Support planning, tracking and execution for initiatives across teams—ranging from product launches to internal tooling rollouts, policy/process changes or operational pilots
• Manage project documentation, timelines, status updates, meeting cadences and retrospectives
• Coordinate intake and prioritization of PMO-managed projects, capturing clear owners, scope and outcomes
• Track action items, risks and cross-functional dependencies to ensure follow-through
• Product Readiness & Launch Support
• Coordinate internal readiness efforts for new products, features and service changes
• Draft and maintain SOPs, playbooks, FAQs and other internal documentation for launch rollouts
• Support feedback collection and tracking of post-launch enhancements
• Maintain visibility into launch milestones and partner teams’ responsibilities
• Knowledge Management & Documentation Ops
• Manage Confluence content hygiene across teams—auditing, archiving and improving structure
• Create and maintain templates, page formatting standards and versioning logic
• Track documentation usage, feedback and accuracy to drive content improvements
• Help reinforce content ownership and update accountability with functional teams
• Enablement & Training Coordination
• Support creation and rollout of onboarding content, training materials and operational learning paths
• Partner with functional leads to document processes and translate them into structured training formats
• Help configure and maintain tools for internal training needs
• Produce lightweight guides, videos and walkthroughs to support cross-functional adoption of tools and processes