Associate Technical Support Engineer, MongoDB

• We consider all candidates with an eye for those who are self taught, curious, and multi-faceted
• You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies
• General knowledge of operating systems
• Hands-on networking experience
• Fundamental computing concepts
• Either technical or non-technical customer service experience

Desirable

• Our Cloud Associate TSE 1’s form the front line of our cloud support team, directly responding to questions from our customers on areas such as connectivity, the availability of the Atlas service and questions about the UI or platform features. You will also be working with our engineering teams to escalate more complex customer problems
• It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need, regardless of who provides the answers in the end. Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe
• Customer Service: Provide an unparalleled customer experience
• Investigate customer’s technical issues to find solutions, discover and report bugs
• Review and test new features before they are publicly available