Engineering Manager, SeatGeek
SupportX
$171-248k
+ Equity + Discretionary annual bonus
Ticketing platform for live events
Be an early applicant
Ticketing platform for live events
501-1000 employees
Be an early applicant
$171-248k
+ Equity + Discretionary annual bonus
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- 5+ years as an engineer in a role that was mostly about writing code
- 2+ years of experience as an engineering manager of productive, motivated teams
- Proven track record leading teams to ship industry-leading UX that meaningfully elevates high-stakes customer experiences
- Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization
- You’ve successfully built and led lean teams, ensuring they’re productive, motivated, and capable of delivering impactful results
- You’re able to foster safe, collaborative & inclusive environments, where engineers feel empowered to do their best work
- You're comfortable operating without a playbook — defining the architecture, the team's ways of working, and the roadmap simultaneously
- You're able to break down complex technical concepts and explain them clearly to non-technical audiences, accurately representing the team's work to a wide range of stakeholders
- Knowledge of the technology industry and customer support tools + workflows to help your team make good tooling and framework decisions to set them up for success
- You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross functional partners in product, design, engineering and leadership
- You’ve worked as an Engineer in the past, are familiar with the challenges of that role, and preferably have had hands-on experience with the following:
- Custom tools to increase support agent efficiency and create delightful fan outcomes
- AI agent optimization - building the tools, methods, workflows of an empowered + effective customer service agent
- Experience with every technology listed isn’t expected, we’ve included them for transparency. What matters most to us is your core engineering skills and ability to learn, not deep expertise in any one tool or language:
- Languages: Python (FastAPI), Go, C# (.NET Core), React+Typescript, Swift, Kotlin
- Infrastructure: AWS, Kubernetes, ArgoCD, Datadog, Gitlab
- Datastores: Aurora (Postgres), ElastiCache (Memcached), OpenSearch, DynamoDB
- Streaming & workflows: Kafka, Flink, Airflow, Temporal
- Saas: Workato, Customer Support / Help Center tools (Zendesk, Sierra)
- AI Tooling: Claude Code, Codex, LLMs
What the job involves
- The SupportX team is dedicated to building the future of fan support. We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order management, fulfillment and financial systems
- We are in the process of building new foundations which will boost fan outcomes driven by our AI support agent, increase self-service rates, reduce contact volumes, and empower our human experts to deliver highly effective white-glove service
- As manager, you’ll be the technical leader of this effort, guiding the team as we define, build and optimize a support experience for fans that is truly best-in-class. Your role will be critical in shaping the team’s roadmap, enhancing fan outcomes and driving faster, more efficient support workflows
- Manage a team of Backend, Frontend and applied AI and automation engineers
- Own the technical vision for SeatGeek’s core support tools (both custom + Saas) and integrations
- Rapidly build and iterate tools to boost fan experience, and maintain a high standard of operational excellence across the platform
- Perform code and architecture reviews, and provide technical and design feedback to the team
- Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports
- Work with your Technical and Product counterparts to form a compelling vision and direction for the team that aligns with organizational and business goals
- Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team
- At times, roll up your sleeves to deliver features and iterate across the platform
- Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization
- Play an active role in our recruiting process, helping us grow our engineering team in any way you can
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$77.7m
SERIES D
Total funding: $418.8m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
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