Data Migrations Specialist, Stripe

• 4+ years of experience in a user-facing technical role, a passion for technology, and sharp problem solving skills
• Strong written and verbal communication skills across technical and non-technical audiences
• A thoughtful, patient, and friendly communication style, and enjoys teaching/educating others through scalable content and documentation
• Great organizational and time management ability, balancing multiple migration efforts at once while keeping relevant stakeholders up to date
• An aptitude and curiosity to learn internal tools and scripting
• Ability to utilize internal resources, documentation and partner teams to quickly solve problems for users as they arise
• Great teamwork and collaboration aspirations with a desire to contribute to a high performing team

Desirable

• The Data Migrations team helps migrate sensitive data to and from the Stripe platform for Stripe’s users
• This team works directly with global payment service providers, Stripe users, and internal stakeholders to ensure secure, on-time, and seamless transfers of payment information
• As a Data Migrations Specialist, you will play a key role in the onboarding journey of all users migrating to Stripe, including our largest and most complex enterprise users
• Execute migrations for a variety of Stripe users while providing insights and recommendations pertaining to a user’s migration use-case, partner with external third-parties and internal stakeholders such as engineering, go to market, professional services and product
• This is achieved by demonstrating strong technical acumen and ownership, while balancing multiple migration engagements and proactively looking for opportunities to improve the experience
• Act as the primary voice of the Data Migrations team; working closely with current and new Stripe users, third party processors, and internal Stripe teams
• Become an expert in migrating data to, from, and within the Stripe platform
• Translate complex technical information and processes into clear and concise documentation tailored to a variety of audiences
• Establish and develop relationships with external payment processors and internal Stripe teams; identifying and implementing best practices and process optimizations
• Create and optimize team processes, documentation, and tooling to scale Stripe’s user migration operations
• Identify technical and procedural bottlenecks, support escalation management, and drive accountability across stakeholders