Project Manager, Constructor.io
Customer Activation
More information about location
eCommerce product discovery solutions
Open for applications
eCommerce product discovery solutions
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To help eCommerce and media site owners give their customers a better way to find products more quickly, more easily, and more intuitively.
Role
Who you are
- Possess a solid technical background and demonstrate the ability to understand, interpret, and effectively translate complex technical concepts into actionable plans
- A minimum of four years of professional experience in project management, preferably with a focus on process management and automation
- Proven success in managing complex projects and stakeholder relationships, particularly in service-oriented environments
- Experience working in technical environments, with an understanding of development processes and client-facing roles
- Background in eCommerce, Retail, SaaS, or a related field is a plus
- Familiarity with project management tools and methodologies
- Excellent communication, interpersonal, and team collaboration skills
- Experience working across different time zones and the ability to effectively interact with clients and teams globally
- Ability to work effectively in a fast-paced, high-pressure environment
- Commitment to continuous improvement and empathetic communication
- Experience in agencies or system integrators is a plus
What the job involves
- As a Project Manager in the Customer Activation Product Chapter at Constructor, you will leverage your strong project management skills and a keen interest in process management and automation
- Your role will initially focus on managing and optimizing demo-related projects, ensuring that all interactions, from initial prospect engagement to demo execution, are seamless and impactful
- This includes interacting with customers and the Sales team, coordinating tasks with the Sales Engineering and Prospect Solutions Engineering teams, and ensuring that all aspects of the demo process are seamless and effective
- You will prioritize tasks according to the Sales team’s needs, service level agreements (SLAs), and the capacity and satisfaction of the Engineering team
- You will excel in coordinating between Engineering and Account Executive teams, ensuring a positive experience for prospects, and maintaining efficient go-to-market processes
- You are adept at handling the dynamic interplay between different teams, with a primary focus on managing demo schedules, aligning prospect requests, and ensuring timely and high-quality deliverables
- Your role will involve gradually transitioning responsibilities
- You will start by supporting the Prospect Solutions team within the Customer Activation Product Chapter
- Over time, you will take on more strategic responsibilities, focusing on process management, automating workflows, improving operational efficiencies, and contributing to broader strategic initiatives
- Success in this role will depend on your ability to understand and address the needs of prospects, collaborate effectively with Account Executives and Engineers, and drive process improvements
- In the future, there will be opportunities for supporting other Product Chapter teams facing similar challenges, such as the Data Science Integrations team, and to help streamline their processes
- As an example, you will have the opportunity to contribute to enhancements in the go-to-market (GTM) and release cycle process for new products across the entire Product organization
- As a Project Manager on the Customer Activation Product Chapter team, you will:
- Manage and own the end-to-end organization of the process for our prospects
- Consistently contribute feedback to improve the current proof schedule process
- Coordinate and manage demo scheduling and project activities across different time zones, ensuring effective communication and collaboration with global clients and teams
- Prioritize and align on requests for new proof schedules, identifying each prospect's unique use-cases
- Set timelines for task delivery, negotiating deliverables and deadlines with Account Executives and Sales Engineers according to the Service Level Agreement
- Create tasks/stories on project boards and ensure clear communication between Account Executives, Engineers, and Product Managers
- Take ownership of delivery, conducting regular check-ins to ensure projects are on track
- Arrange sessions with Account Executives for demo results calls, managing stakeholders to deliver optimal results
- Follow up on demo schedules' status and manage their completion
- Work on improving demo scheduling processes and identifying areas for process improvement and automation
- Coordinate with other teams to address prospect needs and support cross-functional process automation
- Analyze team performance and process efficiency metrics, and regularly report on deliverables to stakeholders
Salary benchmarks
Our take
Online shopping has vastly increased the reach of stores and put a wealth of products at consumer’s fingertips. However, tedious searches are one cause for online carts to be abandoned before purchase. Constructor.io, founded in 2015, builds technology to counter the search element behind these unfinished purchases, with a powerful product discovery platform for eCommerce businesses.
eCommerce searching is generally poor, lagging behind the power of large search engines, in part due to low system intelligence. Constructor.io’s search employs AI, machine learning and natural language processing to return relevant results for search and browse functions, as well as for recommendations and autosuggest. A host of other novel search technologies have launched recently, but Constructor remains the leader in the space, with significant backing and high levels of growth.
Constructor.io already serves big-name customers including Sephora and Walmart’s Bonobos. It has raised impressive funding that it intends to use to expand operations and business reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jun 2024
$25m
SERIES B
Sep 2021
$55m
SERIES A
Total funding: $86.1m
Company benefits
- Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
- Stock options for everyone
- Company sponsored US health coverage (100% paid for employee)
- Fully remote team - choose where you live
- Work from home stipend! We want you to have the resources you need to set up your home office
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Maternity & Paternity leave for qualified employees
Company values
- We get to the right answer empathetically: We strive to get to the right answer, regardless of who proposed it. We make it easy for others to be able to accept our idea without losing face or hurting ego.
- We’re passionate in owning our work and making it have an impact: We care that what we create gets seen by the world. We ask for help, follow-up, hustle until it’s in front of users. We take initiative, even when we think someone else should do it. If we find something we don’t like, we make it better.
- We enjoy what we do: We love the problems we get to solve. Most people aren’t lucky enough to work on something this interesting. We create an environment that lets co-workers enjoy their work as much as we do.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eli Finkelshteyn
(CEO)Experienced Data Scientist and Engineer. Ran Eli Does Data, a data science consulting firm. Has worked for Shutterstock and Tumblr.
Dan McCormick
(CISO)Former Consultant at Content.Market. Worked at Shutterstock for over 8 years including as an Adviser in the CTO's Office. Previously founded PostPin, Trademark Safeguard and Particular Personals.
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