Principal Product Manager, Toast

• Prior experience working within software development life cycle stages from ideation through customer delivery
• Experience driving cross-team initiatives and building interpersonal relationships with a range of personalities
• Strong program management and communication skills; detail oriented and will a bias towards action
• Experience with Enterprise software development, requirements writing and process
• A proven track record of success working directly with customers, external development teams and partners to deliver value and ensure alignment across different parts the business
• 5+ years product management experience at a senior level
• Ability to prioritize workload, meet deadlines, and problem solve using creativity and strong analytical skills

Desirable

• As an Enterprise Product Manager, you will work with engineering, design and cross-functional teams dedicated to solving mission-critical technology challenges for Toast’s largest and most complex customers
• You will deliver customer value by ensuring the platform works in ways that make our customers be successful each and every day
• You will lead engagements with external business partners, technology teams and integration teams as well as work with Toast’s own Enterprise R&D team
• In this role, you will drive the roadmap and delivery of strategic features, integrations and platform offerings that unlock both near term and long term business value
• Drive near-term roadmap of features aimed at supporting Toast’s Enterprise full-service customers
• Actively manage your teams’ backlogs through the creation, prioritization, and grooming of user stories in a fast paced agile environment
• Monitor your teams’ process and system health metrics to ensure optimal quality and velocity
• Work with Toast’s Program Management Team to accurately and consistently update internal and external stakeholders on the progress of initiatives on the roadmap
• Work with the Technical Documentation and R&D Enablement teams to accurately communicate product updates to internal stakeholders, advocate for adoption and usage throughout Toast’s FSR customer base
• Develop and maintain a long-term strategic roadmap to continuously improve Toast’s product market fit for full-service enterprise customers
• Collaborate, advocate and evangelize product capabilities and customer needs across the broader Toast R&D organization
• Partner closely with go-to-market teams including Solutions, Sales, Product & Customer Marketing and others in service of your strategic vision