Field Support Engineer, EVBox
DC Paris
More information about location
Smart EV charging stations and software
Job no longer available
Smart EV charging stations and software
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To empower society to embrace electric mobility with our complete electric vehicle charging solutions.
Role
Who you are
- 5+ years of experience supporting in technical support, hardware development, preferably in the industry
- A degree with a technical background or equivalent work experience, preferably with a major in Electricity, Power Electronics or Electro-mechanical field
- An ability to travel frequently across Europe, mostly France (70% of the time)
- A previous experience in the automotive industry, sustainable transport, technical supply or energy industry
- Strong technical knowledge and proficiency in electrical systems, circuits, and components
- Familiarity with electrical codes, standards, and regulations is also important
- Electrical troubleshooting and problem-solving skills
- Proficiency in using electrical testing and measurement equipment
- Experience with analysing electrical systems
- Knowledge of electrical safety and practices
- Field Support Experience:
- Providing on-site/off-site support to customers or clients, troubleshooting electrical issues, and resolving technical problems
- Conducting commissioning and maintenance of electrical systems
- Collaborating with cross-functional teams, such as design engineers, project managers, and customers, to ensure smooth operations and resolve customer concerns
- Communication and Interpersonal Skills:
- Strong communication skills are crucial for effectively interacting with customers, understanding their needs, and providing clear instructions or explanations
- The ability to work collaboratively with diverse teams and handle customer inquiries professionally is also important
- To shine, you'll also need to use some soft skills, especially your :
- Perseverance/flexibility
- Great rigour
- Stress Management/Emotional Intelligence
- Willingness to progress
- Team spirit/cooperation
What the job involves
- A Field Support Engineer is a professional who provides technical support and assistance to customers or clients in the field
- This role typically involves working directly with customers on-site/off-site, resolving technical issues, and ensuring the smooth operation of products or services
- On-site support: Visit customer locations to install, configure, and troubleshoot hardware or software systems
- Technical assistance: Respond to customer inquiries and provide guidance on product usage, maintenance, and problem-solving
- Issue resolution: Diagnose and resolve technical problems or malfunctions related to hardware, software, or network infrastructure
- Testing and debugging: Conduct testing, troubleshooting, and debugging activities to identify and resolve technical issues promptly
- Documentation: Prepare technical documentation, including service reports, installation guides, and troubleshooting procedures
- Diagnostics and Troubleshooting: Ability to diagnose and troubleshoot electrical and electronic issues in EVs (Electric Vehicles) using diagnostic tools, multimeters, oscilloscopes, and other relevant equipment
- Software and Firmware: Understanding software and firmware components in EVs, including their integration, and troubleshooting capabilities, is important. Knowledge of relevant programming languages (such as Linux) can be advantageous
- Charging Infrastructure: Familiarity with EV (Electric Vehicles) charging technologies, standards (such as T2, CCS, CHAdeMO), and protocols (such as OCPP) is necessary to support customers in charging-related issues
- Safety and Regulations: Knowledge of safety protocols, regulations, and certifications specific to EVs, including electrical safety standards (e.g., ISO 26262), is important to ensure compliance and guide customers
- Networking and Communication: Understanding communication protocols used in EVs, such as CAN (Controller Area Network) and LIN (Local Interconnect Network), as well as networking concepts like Ethernet, Wi-Fi, and Bluetooth, is beneficial
Our take
EVBox, founded in 2010, is a company dedicated to building a sustainable future by providing flexible and scalable vehicle charging solutions. As one of the world's leading providers of electric vehicle charging stations, EVBox is committed to ensuring that electric mobility is accessible to everyone.
The company's offerings include a wide range of charging solutions, including home and commercial charging stations, as well as fast charging stations, designed to meet the needs of various use cases. EVBox also offers a scalable charging management software that allows customers to manage and monitor their charging stations in real-time.
With a global presence in over 70 countries, EVBox is constantly expanding its offerings and seeking to improve its solutions. The company's mission isn't just about providing charging solutions, but also about building a more sustainable future for all.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (1 round)
Dec 2016
$0.1m
GRANT
Total funding: $0.1m
Company benefits
- Grow your skills with a generous annual learning budget and free access to 3,000+ courses via our learning partner Coursera
- Opportunities for leadership development and coaching tailored to your needs
- Stay active with a discounted ClassPass subscription
- You may qualify for a transportation allowance or a lease car if necessary for your role. Employees in The Netherlands may receive an NS Business Card
- Work from home up to 60% of your working time with a budget to set up your home office
- Work from abroad for up to 4 weeks per year in consultation with your team
- Direct free access to certified psychologists for online individual sessions on health, safety, and mental well-being
- Regular company events, team-building activities, and extra time off for volunteering
Company HQ
Bedrijventerrein Sloterdijk, Amsterdam, Netherlands
Leadership
Remco Samuels
(CEO (not founder))Previously worked as a Managing Director at EVBox before being promoted to CEO in 2022. Also worked at ENGIE in multiple roles, including Financial Manager and Global Developments Director.
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