New Client Booking Specialist, Grow Therapy
$21.63 - $24.04 USD Per hour. This position will also include monthly variable commission ($1500 at performance goal)
More information about location
Tech-enabled mental health group
Be an early applicant
Tech-enabled mental health group
1001+ employees
Be an early applicant
$21.63 - $24.04 USD Per hour. This position will also include monthly variable commission ($1500 at performance goal)
More information about location
1001+ employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- Ideal candidates are motivated self-starters who excel in a balance of structure and autonomy
- This role is perfect for someone who enjoys setting and exceeding personal targets, values accountability, and is eager to make a real difference in mental healthcare
- 2+ years of experience in sales or call center client support (healthcare experience preferred)
- Proven ability to manage and convert a high volume of inbound leads or client inquiries in a fast-paced environment
- You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
- You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
- You’re comfortable overcoming objections and helping clients find alternative solutions
- You love problem solving; you’re naturally curious, especially about technology
- You are successful working independently and remotely, and adapt well to changing priorities and customer needs
- You are available and able to work 9am-6pm PST / 12pm-9pm EST
- You thrive working at a dynamic startup, and you are excited about contributing to our startup’s growth
- Bonus points if you have a track record of at least one year of successful customer-facing professional experience
What the job involves
- We’re seeking a Specialist I, New Client Booking who is passionate about expanding access to mental healthcare
- In this role, you’ll handle warm, inbound phone leads from prospective clients, thoughtfully matching them with a Grow provider who best meets their mental health needs
- As the first point of contact, you’ll play a pivotal role in guiding clients through the booking process, following up as needed to secure appointments and ensure a seamless experience
- With flexibility to structure your day, you’ll be responsible for independently managing time, proactively engaging clients, and meeting booking goals
- You’ll be part of a remote team of 6-8 teammates, reporting directly to our New Client Bookings Manager
- Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals
- Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments
- Maintain detailed and accurate records of client interactions and booking outcomes in Intercom and Zoom to support seamless communication and data tracking
- Proactively manage daily tasks to meet or exceed individual booking and conversion targets, optimizing call strategies based on real-time results
- Collaborate with the New Client Bookings team to share insights, refine workflows, and support continuous improvement in the client booking experience
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s live across a number of states, and works in partnership with all the major insurance payers including Humana, Aetna and Cigna.
The company is competing with larger rivals like Alma and Quartet Health, but this should be a big enough market for several major participants. Grow has secured good funding which supports the launch of its enhanced measurement-informed care system, which will help improve the care experience for clients and providers and make value-based behavioral care accessible for more patients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Winter break: Unlimited PTO and a week off in December to recharge
- Wellness stipend: $300 to spend on things that helps you take care of yourself
- Mental health break: Take 2 hours every week to journal, exercise, or sleep in
- Learning stipend: $500 to spend on things that helps you grow in your career
- Meals on us: Lunch and dinner in office to fuel your body and your mind
- Remote office setup: $1000 stipend for remote employees to equip your home office
Company HQ
Midtown Manhattan, New York, NY
Leadership
Jake Cooper
(Co-Founder & CEO)Previously CFO at Campus Enterprises, before moving into investment at Apollo Global Management and then Blackstone.
Alan Ni
(Co-Founder & CTO)Worked as a product manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(Co-Founder & CSO)Was a Venture Fellow at Harvard Innovation Labs (Harvard University).
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