Partner Experience Manager, Dialpad
More information about location
AI-powered cloud communications platform
Job no longer available
AI-powered cloud communications platform
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 5+ years of relevant Channel Partnerships working at a SaaS company
- Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives
- Expertise working with end user customers and an understanding of their unique qualities
- Strong presentation, meeting facilitation, oral, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
- Ability to work cross departmentally
- Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes
- Strong analytical and problem-solving skills
What the job involves
- As a Partner Experience Manager, you'll bridge the gap between our Partner ecosystem and our internal Partner and cross functional teams
- You’ll improve partner and customer outcomes through strong relationship-building, product knowledge, planning, and execution for our partner base
- In tight collaboration with our Sales, Support, Professional Services, and Product teams you'll act as a front line resource for our partner ecosystem helping them navigate all things Dialpad and improving their experience when engaged with us on new opportunities and their existing Dialpad customer base
- This role has future potential to scale from an individual contributor to a leadership role
- We are looking for the right individual to build and lead this program into the future with the ability to scale with our hyper growth partner program
- Act as a first line of communication for our partners to assist with Dialpad Support, Professional Services, and Billing inquiries and help navigate these through resolution
- Act as the liaison between our Certified Delivery Partners and the internal training and support teams aligned to that program
- Work closely with our partners on their very first sale with Dialpad to ensure a white glove experience for them and their customer
- Help enable our partners to uncover more new business through use of tools designed to improve account mapping, and identifying mutual customer prospects
- Work closely with cross functional Dialpad teams including Professional Services, Support, Billing, and Client Success to ensure tight alignment and enable a consistent partner experience across all stages of the partner and customer journey
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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