IT Support Engineer, Beacon Platform

Salary not provided

Python

Linux

Azure

Windows

Powershell

Atlassian

Slack

Zoom

Google Workspace

Junior and Mid level

London

More information about location

4+ days a week in office

Developer platform for capital markets

Job no longer available

Developer platform for capital markets

101-200 employees

FintechB2BTradingFinancial ServicesSaaSDevOpsCapital MarketsCloud Computing

Job no longer available

Salary not provided

Python

Linux

Azure

Windows

Powershell

Atlassian

Slack

Zoom

Google Workspace

Junior and Mid level

London

More information about location

4+ days a week in office

101-200 employees

FintechB2BTradingFinancial ServicesSaaSDevOpsCapital MarketsCloud Computing

Company mission

To supercharge developer productivity, enabling innovative financial services firms to get more value out of their R&D.

Job

Company

Role

Who you are

A minimum of 1-3 years in an onsite helpdesk/Desktop Support role (ideally within the Financial Services sector)
Working knowledge of Microsoft Azure/M365, collaboration tools (such as Slack & Zoom) and Google Workspace
Proficient in Windows/Mac desktop environment
Knowledge of network troubleshooting, virtualization technologies, and endpoint security
Exceptional communication skills
Detail-oriented mindset and the ability to manage multiple tasks and priorities
Can work independently with minimum supervision
Certifications highly preferable (MSFT, CompTIA, ITIL) but not essential

Desirable

Solid IT Support skills
Experience working in a cloud-native environment
PowerShell/Python scripting experience
Exposure to Linux
Rolling up your sleeves (and knowing when to refer onwards)
Exposure to supporting and reporting on IT controls (such as SOC2)
The ability to deliver great customer service

What the job involves

We are looking for an experienced IT Support Engineer who can support the internal information technology at Beacon Platform
Provide timely and effective end-user support in person, via the phone, email, or chat
Install, configure, and maintain desktop/laptop computers, software, and peripheral equipment
Troubleshoot and repair hardware and network connectivity issues
Helping new employees set up their workstations, and remote diagnosis
Manage Onboarding/Offboarding activities that include hardware procurement/collection and access management
Perform system upgrades and communicate changes to users
Document incidents, problems, and resolutions in Atlassian Cloud
Manage service escalation to resolution, identifying continuous improvement opportunities, and keeping the knowledge base and runbook updated
Maintain a high degree of professionalism in actions and demeanor

Salary benchmarks

Our take

Born from its founders' decades of collective experience, Beacon Platform is a a next-generation, cloud-native, quant development platform that allows users to make the best of the custom risk management and trading applications they deploy and use on a daily basis.

The platform promises to make firms more agile. It does so by boosting developer productivity, increasing the return-on-investment of research and development efforts. Users are able to build apps in mere days (through rapid prototyping tools), allowing them to spend more time otherwise generating business value.

Past funding has been put to expanding Beacon's workforce, particularly in engineering and sales, and scaling across markets in new locations. The integration of the platform by Blackstone, a global alternative asset manager, was a key moment for the company. And it will need to continue such endeavours if it's to stay ahead of the curve.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

77% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

Oct 2021

$56m

SERIES C

Jan 2020

$20m

SERIES B

Total funding: $96.5m

Company benefits

A hybrid work environment that accommodates personal time and unique working arrangements
Paid holidays, sick days, and a generous PTO policy (including days off for volunteering)
Medical, dental, and vision insurance
Performance-based bonuses
401(k) plan and other national retirement savings plans
Professional development programs

Company HQ

Financial District, New York, NY

Leadership

Mark Higgins

(Co-Founder & Chief Analytics Officer)

Previously VP at Goldman Sachs and a Managing Director at JP Morgan.

Kirat Singh

(Co-Founder & CEO)

Previously worked in Strategy roles at Goldman Sachs and JP Morgan and as a Managing Director for Bank of America.

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