Senior Technical Account Manager, Okta
Public Sector
$158-238k
OTE
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
$158-238k
OTE
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 10+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment
- 6+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role
- 4+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices
- Solid understanding of one or more of the following:
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
- SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- Strong problem-solving skills and the ability to manage escalations effectively
- Proven ability to collaborate cross-functionally and drive customer-focused outcomes
- Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
- This position requires you to be based out of Washington D.C. and work in Eastern time zone and will have some travel required
- Current, active US Government Security Clearance of Top Secret or above required
- BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience preferred
- Relevant certifications (e.g., Okta Certified, CISSP, or equivalent)
- U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Citizen status upon hire, and remain living in the U.S. while in this role
What the job involves
- Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta
- Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future
- The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach
- In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity
- As a Sr. Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will serve as a trusted technical advisor and advocate for our most strategic customers
- This role is critical in ensuring customers achieve maximum value from their investments in Okta’s Workforce and Customer Identity solutions
- You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience
- This role is within the Public Sector team, managing federal, state and local government organizations, as well as educational institutions
- With a focus on compliance with government standards, FedRAMP and sector-specific IAM requirements
- Build deep, long-lasting relationships with strategic customers as their go-to technical advisor
- Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions
- Collaborate with customers to design identity strategies aligned with their business objectives
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction and retention
- Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans
- Resolve technical challenges by coordinating with internal teams, including support and engineering
- Proactively share product insights and deliver enablement sessions to drive adoption and technical success
- Serve as a thought leader, providing best practices, workshops, and training
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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