Senior Customer Success Manager, OfferFit
More information about location
AI platform making A/B testing obsolete
Open for applications
AI platform making A/B testing obsolete
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To accelerate the creation of knowledge - because with more and better knowledge, there’s no telling how substantially life can improve in the coming generations.
Role
Who you are
- Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
- People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
- Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
- Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
- Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
- Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
- Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus
What the job involves
- The Sr. Customer Success Manager is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product
- In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions
- You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships
- You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers
- Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition
- Support CS Director to build meaningful relationships across our customers’ organization
- Work with implementation and data science teams to drive the success of AI use cases with our customers
- Work closely with the OfferFit sales team to drive renewals & upsell opportunities
- Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
- Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit
- Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer insights
- Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
Our take
In the realm of digital marketing, traditional A/B testing is facing significant challenges in optimizing and personalizing communication strategies. The limitations of this approach, which is employed to measure the effectiveness of different messages among user groups, include scalability issues and the inability to continuously adapt to evolving user behaviors.
OfferFit addresses these industry challenges by leveraging machine learning to revolutionize digital marketing optimization. Unlike traditional A/B testing, OfferFit's approach involves algorithms trained through trial-and-error, akin to how humans learn. This method allows for ongoing adjustments, ensuring continuous optimization over time.
Recently the company was acquired by Braze, positioning it for an even brighter future. This move brings OfferFit's tech into a much bigger platform, giving it the scale and support to level up even faster. With both teams now working together, we're talking about a new era of smart, personalized customer experiences that actually feel human. It's a big win for marketing and a huge step toward a future where AI doesn't just assist but understands.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2023
$25m
SERIES B
Nov 2021
$14m
SERIES A
Total funding: $39m
Company benefits
- Generous PTO policy: Starting at 25 days PTO per year
- 100% remote work environment: With flexible hours
- Quarterly gatherings: Where we meet in person in different cities to work together, bond as a team, and celebrate our progress
- Weekly team events: Lunch and learns, trivia, virtual escape rooms, town halls, and team health "barometer" meetings
Company HQ
Government Center, Boston, MA
Leadership
George Khachatryan
(Co-Founder & CEO)Previously co-founded the educational software for schools company, Reasoning Mind. They also worked as an Associate Partner at McKinsey & Company before co-founding OfferFit in 2020.
Victor Kostyuk
(Co-Founder & CTO)Previously worked at the Boston Consulting Group in multiple Data Scientist roles. Prior to that they worked at Reasoning Mind for over 6 years in multiple roles.
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