Customer Success Director, OfferFit
Individual Contributor
More information about location
AI platform making A/B testing obsolete
Be an early applicant
AI platform making A/B testing obsolete
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To accelerate the creation of knowledge - because with more and better knowledge, there’s no telling how substantially life can improve in the coming generations.
Role
Who you are
- Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
- People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
- Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
- Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
- Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
- Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
- Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus
What the job involves
- The Customer Success Director is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product
- In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions
- You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships
- You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers
- Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition
- Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
- Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit
- Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer insights
- Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
- Work closely with the OfferFit sales team to drive renewals & upsell opportunities
- Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
Our take
In the realm of digital marketing, traditional A/B testing is facing significant challenges in optimizing and personalizing communication strategies. The limitations of this approach, which is employed to measure the effectiveness of different messages among user groups, include scalability issues and the inability to continuously adapt to evolving user behaviors.
OfferFit addresses these industry challenges by leveraging machine learning to revolutionize digital marketing optimization. Unlike traditional A/B testing, OfferFit's approach involves algorithms trained through trial-and-error, akin to how humans learn. This method allows for ongoing adjustments, ensuring continuous optimization over time.
The recent closure of a successful funding round signals a bright future for OfferFit. This significant investment will be channeled into expanding the platform's research and development, and strengthening sales and marketing operations. As the company secures additional support and proves its value to large customers, it aims to solidify its position as a trailblazer in automated, personalized marketing at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Nov 2023
$25m
SERIES B
Nov 2021
$14m
SERIES A
Total funding: $39m
Company benefits
- Generous PTO policy: Starting at 25 days PTO per year
- 100% remote work environment: With flexible hours
- Quarterly gatherings: Where we meet in person in different cities to work together, bond as a team, and celebrate our progress
- Weekly team events: Lunch and learns, trivia, virtual escape rooms, town halls, and team health "barometer" meetings
Company values
- Like our models, we constantly experiment and improve
- We move with a sense of urgency
- We deliver an awesome customer experience
- We seek diversity of experience & perspective
- We keep our commitments
- We take AI ethics seriously, even if it means turning down work
- We make decisions based on evidence
- We take care of each other
Company HQ
Government Center, Boston, MA
Articles
Leadership
George Khachatryan
(CEO)Previously co-founded the educational software for schools company, Reasoning Mind. They also worked as an Associate Partner at McKinsey & Company before co-founding OfferFit in 2020.
Victor Kostyuk
(CTO)Previously worked at the Boston Consulting Group in multiple Data Scientist roles. Prior to that they worked at Reasoning Mind for over 6 years in multiple roles.
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