Implementation Manager, Drata
EMEA
+ Variable compensation + Stock, typically in the form of Restricted Stock Units (RSUs)
Security and compliance automation
Open for applications
Security and compliance automation
501-1000 employees
Open for applications
+ Variable compensation + Stock, typically in the form of Restricted Stock Units (RSUs)
501-1000 employees
Company mission
To help companies earn and keep the trust of their users, customers, partners, and prospects.
Role
Who you are
- Proven project management expertise with a track record of managing multiple customer implementations simultaneously, delivering projects on time while balancing competing priorities
- Strong customer engagement skills, with the ability to build trust, understand unique business needs, and tailor solutions to drive customer satisfaction and long-term success
- Hands-on experience configuring SaaS platforms, with the technical acumen to understand platform capabilities, limitations, and best practices to align technology with business processes
- Exceptional communication and cross-functional collaboration skills, with the ability to clearly convey complex information, foster alignment across teams, and build strong working relationships with both customers and internal stakeholders to drive successful implementations
- Strong problem-solving mindset, with the ability to think critically, troubleshoot technical and process challenges, and escalate or collaborate when needed to quickly resolve customer issues
- A customer-first mindset and commitment to acting as a trusted advisor, helping customers achieve their security and compliance goals through proactive guidance, advocacy, and ongoing relationship management
- Ability to contribute to continuous improvement, bringing forward ideas and feedback to refine implementation processes, enhance customer experiences, and contribute to Drata’s culture of innovation and operational excellence
What the job involves
- As an Implementation Manager at Drata, you will play a crucial role in onboarding and guiding customers through the successful adoption of our software solutions
- By understanding their business needs, configuring the platform accordingly, and leading them through the implementation process, you will ensure a seamless transition that helps customers achieve their security and compliance goals
- As a subject matter expert, you will leverage your project management, customer engagement, and technical problem-solving skills while collaborating with cross-functional teams to deliver exceptional customer experiences
- Project Management: Own the end-to-end implementation process by creating and managing project timelines, defining key milestones, and ensuring all deliverables are met on schedule
- Develop and maintain comprehensive project plans, proactively monitor progress, identify potential risks, and implement mitigation strategies to ensure smooth onboarding and successful customer outcomes
- Customer Relationship Management: Build strong, trust-based relationships with customers by understanding their unique business needs and translating them into tailored implementation plans
- Serve as a proactive advisor, anticipate needs, advocate internally, and drive long-term customer satisfaction and success
- Software Configuration: Configure and customize the SaaS platform to align with each customer’s specific needs, ensuring optimal integration with their business processes while balancing best practices and platform capabilities
- Collaboration: Partner closely with cross-functional teams—including Sales, Solution Architects, Product, Engineering, and Customer Support—to coordinate seamless implementations
- Ensure clear communication, smooth handoffs, and proactive alignment across all internal and external stakeholders
- Training and Support: Deliver tailored training sessions, workshops, and knowledge-sharing materials to empower customers to use the platform effectively and confidently
- Provide ongoing support throughout the implementation process, addressing questions, resolving concerns, and equipping users for long-term success
- Problem Solving: Identify, troubleshoot, and resolve both routine and complex technical, process, and configuration challenges that arise during implementation
- Collaborate with internal experts and leverage cross-functional resources to drive timely resolutions while maintaining a customer-centric approach
- Documentation: Create and maintain thorough and accurate documentation covering the entire implementation process, including customer requirements, configurations, key decisions, customizations, and post-implementation best practices to ensure knowledge continuity and future scalability
Our take
Traditional manual compliance workflows are tedious, error-prone and extremely hard to scale, which presents special difficulties for rapidly growing companies in maintaining strong data security. Drata enables companies to manage compliance easily, by automatic monitoring and evidence collection, building a single picture of risk across the company.
The company has several competitors offering compliance automation solutions, including Vanta and Secureframe , but Drata is unique in automating the tasks themselves rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies including bambooHR, Notion and Abnormal.
Drata has grown swiftly since its 2020 founding. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds. It intends to use its influx of cash to invest heavily in research and development, and to roll out new features for auditors and startups.
Freddie
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
SERIES C
Nov 2021
$100m
SERIES B
Total funding: $328.2m
Company benefits
- 100% coverage for medical, dental, and vision
- $500 annually towards personal development opportunities
- Unlimited vacation policy for strong, fully charged batteries
- Flexible hours and work from home (especially these days!)
- Reach your financial goals while reducing your taxes
- Pre-tax savings plans for healthcare and dependent care
- Work From Home Stipend
- Learning Enrichment Stipends
- 16 weeks fully-paid parental leave
- 401K Retirement Plan
Company HQ
University City, San Diego, CA
Leadership
Adam Markowitz
(CEO)Previously VP & GM at Instructure. Founder & former CEO of Portfolium. Has worked in Mechanical and Aerospace Engineering.
Daniel Marashlian
(CTO)Former Technical Advisory Board Member at the National University. Previously Senior Director Of Engineering at Instructure. Co-founded Portfolium and RapidEngage.
Troy Markowitz
(COO)Advisor at Knack and former Contributor to Forbes. Previously the VP of Strategy, Growth Markets at Instructure. Prior experience in Business Development.
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