Senior Product Manager, WHOOP
Business Systems
Wearable health and fitness devices
Open for applications
Wearable health and fitness devices
1001+ employees
Open for applications
1001+ employees
Company mission
To unlock human performance and Healthspan.
Role
Who you are
- Proven experience (5+ years) in Product Management with a clear record of successful delivery and impact collaborating with an engineering team
- Deep analytical, prioritization, and problem-solving skills. Previous experience in analytics is strongly preferred
- Track record of good judgment around what to focus on and how to shape the deliverable
- Experience with SQL/Amplitude/Sigma for data analysis is a plus (and will be required to learn on the job)
- Experience working with physical product logistics, e-commerce and/or subscription companies, ideally for a company with an international presence and in coordination with finance partners
- Experience designing and driving commerce business processes that integrate with platforms like Netsuite and Salesforce
- Demonstrated ability to synthesize requests from assertive cross-functional leaders and build consensus around a sequenced roadmap
- Strong written and oral communication skills to effectively communicate hypotheses, learnings, analysis, problems, and opportunities
- An entrepreneurial mindset with the ability to succeed in a fast-paced environment
- Curious, positive attitude, and passionate about improving the experience of our members
What the job involves
- WHOOP is seeking a Senior Product Manager to guide the prioritization, internal alignment, and delivery of needle-moving business systems capabilities
- This role will partner closely with Engineers, Systems Analysts, Analytics Engineers, and leaders across WHOOP
- In support of the Business Systems team’s goals, you will be expected to own key business KPIs, make excellent prioritization and tradeoff decisions, and deliver new capabilities that help us scale and serve our members
- WHOOP is a complex business
- We make a physical product and sell it through many channels around the world
- Business Systems is responsible for enabling all facets of our operations: order fulfillment, shipping, and returns; materials planning, supply chain, manufacturing, and inventory management; and membership services
- You will be accountable for improving our business processes in ways that meet our members’ expectations and improve operational efficiency and simplicity, all while ensuring that our data is reliable and accurate
- Drive research, development, and delivery of new capabilities and process improvements across 3rd party and custom-built software
- Bring your strong opinions and good taste to set a strategy, roadmap, and measurable goals for your area and team. Write high quality documents to support the product life cycle
- Be hands-on and use AI tools daily to create prototypes and proofs of concept
- Take ownership of key company metrics related to how good our processes are working for members, how we’re improving operational efficiency, and how reliable our services are
- Own and optimize systems that cut across all parts of our business as noted above
- Collaborate with Engineers and Analysts to break down and prioritize member and employee needs, and define detailed systems & process designs
- Collect and analyze internal and external customer needs and feedback through rigorous research and testing methodologies
- Develop and manage relationships with third-party vendors and service providers to ensure smooth operations
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
- Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- Get Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP.
- WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
- Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
- Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
- It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
- Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.
Company HQ
West Fens, Boston, MA
Leadership
Will Ahmed
(Founder & CEO)After graduating from Harvard with a Bachelor of Arts in Government and Economics, Will went on to hold Summer Analyst roles at Allen & Company and Lindsay Goldberg before founding WHOOP in 2012.
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