Community Lead, KOHO Financial
CA$80-100k
+ Equity
Financial management application
Open for applications
Financial management application
201-500 employees
Open for applications
CA$80-100k
+ Equity
201-500 employees
Company mission
To allow Canadians to be able to travel more, retire sooner, and live more balanced lives
Role
Who you are
- 5+ years in community management, social engagement, or customer-facing brand roles, ideally in fintech, consumer tech, or mission-driven brands
- You have strong instincts for when to jump into conversations, how to shift tone, and how to turn complaints into connection
- You’ve led or contributed to community programs or beta feedback groups, and are energized by building trust with real users
- You write cleanly, naturally, and with purpose, and you can flex tone based on audience, context, and channel
- You care deeply about helping people feel seen, supported, and connected, and you believe brand trust is built one response at a time
What the job involves
- We’re looking for a Community Lead to join our team in a remote role based in Canada
- Reporting to the Senior Director of Brand Marketing, you’ll be part of the growing Integrated Marketing function, helping KOHO deepen its relationship with customers and create meaningful community experiences. You’ll shape our voice on our social channels, while also designing how we listen, respond, and build trust with the people we serve. You’ll be the connective thread between KOHO and its most passionate customers, turning engagement into insight, and insight into advocacy
- You’ll be the voice of KOHO across our social channels. Responding to feedback, shifting sentiment, and representing the brand with clarity and empathy
- You’ll build and manage early community programs: think product feedback circles, ambassador testing groups, and small moments of connection that grow over time
- You’ll partner with Brand, Product, and User Success to maintain tone consistency and help shape the systems and playbooks for community engagement
- You’ll track trends in sentiment, share user insights with the broader org, and look for ways to turn engagement into retention and users into advocates
- You’ll help us transition away from content-heavy posting, focusing instead on conversations that matter and updates that serve
Our take
In the wake of the gradual shift from physical to virtual interactions, the global internet-only banking industry has also seen tremendous growth in recent years. KOHO financial is part of this growing trend, they are a financial solution and payment platform built to help Canadians with managing their finances.
Apart from typical savings and budgeting common with money-management apps, KOHO customers enjoy a suite of financial services that help to build better credit, spending habits and insurance. As part of this, its product appeals especially to the majority of the paycheck-to-paycheck demographic.
KOHO's impressive growth and suite of products also appeal to investors who have backed it with one of the highest levels of funding in the Canadian fintech sector. However, this hasn't completely insulated it from the turbulence in the global economy, which led to KOHO restructuring in early 2023. With 2024 debt funding now secured, it is now focused on growth, aiming to further extend its lead in the Canadian market and achieve a Schedule 1 bank licence.
Steph
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2024
$28.9m
LATE VC
Dec 2023
$62m
SERIES D
Total funding: $304.9m
Company benefits
- Stock options
- Semi-annual merit increases
- Holiday bonus
- Work from anywhere
- Generous PTO
- Health & Lifestyle spending accounts
- $1000 remote office setup budget
- $5000 referral bonus
- Free KOHO Premium account
- Icon Potential Alt Text
- In-house coaching program
- $2000 annual training allowance
- Approachable leadership
- Bias towards action
Company HQ
Liberty Village, Toronto, ON
Leadership
Daniel Eberhard
(CEO)Previously a co-founder and Vice President at Kineticor Renewables before their acquisition.
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