Customer Solutions Engineer, Cloudflare
Developer
$122-168k
+ Equity plan
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
$122-168k
+ Equity plan
1001+ employees
Company mission
To help build a better Internet that is bold and ambitious.
Role
Who you are
- As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works
- Minimum 3+ years of prior post-sales customer relationship management (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider
- Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc)
- Deep understanding of how the internet works and the desire to expand that knowledge. For example:
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- Reverse and forward proxies and the applications of both
- Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
- Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
- Enjoying the adventure of troubleshooting and solving technical problems
- Understanding why Cloudflare plays an increasingly important role on today’s internet
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
- Edge & Serverless Proficiency: Hands-on experience (professional or significant personal projects) building with serverless technologies. We value experience with Cloudflare Workers, but also welcome those coming from Vercel, Netlify, AWS Lambda, or GCP Functions
- Code Literacy: Proficiency in JavaScript or TypeScript( or similar) is required. You should be comfortable reading, debugging, and writing script samples to help a customer get unstuck
- Modern Dev Workflow: Understanding of modern CI/CD pipelines, Git-based workflows, and how they integrate with edge deployment platforms
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
- Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly
- Customer-first mindset with patience, empathy, and strong problem-solving skills
- Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services
- Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks)
- Comfort with debugging code, reviewing logs, and testing APIs
- Ability to manage multiple projects, work to deadlines, and prioritize between competing demands
Desirable
- Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2
- Experience building or deploying applications on Cloudflare Workers
- Understanding of distributed systems and serverless architecture
- Familiarity with relational and non-relational databases
- Understanding of AI concepts and experience using AI models in real-world applications
- Experience contributing to open source or engaging with developer communities
- Certifications such as AWS Solutions Architect or GCP Cloud Architect are a plus
- Auxiliary knowledge of developer tooling and relevant frameworks is a plus
What the job involves
- As a Customer Solutions Engineer (CSE), you are the technical heartbeat of the customer journey
- You will be the trusted technical advisor throughout the lifecycles of select Mid Market Customers
- You will leverage your knowledge to ensure our customers understand and utilize the Cloudflare Connectivity Cloud platform to its fullest extent
- Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment
- While you will support the entire Cloudflare stack—including our core Security and Performance suites—you will serve as the team’s Subject Matter Expert (SME) for Cloudflare’s Developer Platform
- You will bridge the gap between "traditional" networking and "modern" serverless development, helping customers migrate legacy logic to the edge
- You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support
- Customer Success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs
- As a critical member of the Customer Success team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events
- You will be part of a team of CSMs and CSEs supporting Mid Market customer(s) needs
- From a technical perspective, your primary responsibilities will be to guide customers through their onboarding of Cloudflare products and services, demonstrating a nuanced understanding of complex customer environments, ensure customers see the full value in Cloudflare's products and advise on technical best practices via 1:1 engagements
- Full-Stack Advisory: Guide customers through the end-to-end onboarding of Cloudflare’s core services (DNS, WAF, CDN, and Zero Trust) while prioritizing the adoption of the Developer Platform
- Edge Architecture Consulting: Lead technical deep-dives into Cloudflare Workers, Pages, R2, and D1, helping customers architect "edge-first" applications
- Collaborate with Customer Support, Technical Account Managers, Product, Engineering, and other teams to assist with technical escalations
- You will take part in content creation and delivery for technical customer workshops for your area of expertise
- Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
- Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with over 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
And impressive third-quarter 2025 results show strong momentum, with revenue rising to $562 million from $430 million a year earlier. The company also raised its full-year guidance, underscoring confidence in continued growth. As demand for secure, cloud-based infrastructure keeps growing, Cloudflare's expanding platform and improving efficiency leave it well positioned to capture further gains in a rapidly growing market.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
- Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
- Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
- Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
- Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Co-Founder & Lead Engineer)Lee began their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(Co-Founder, President & Co-Chair)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(Co-Founder & CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare in 2009, where he has served as CEO ever since.
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