Channel Operations Manager, Asana
CA$114-130k
Organising work in one connected space
Open for applications
Organising work in one connected space
1001+ employees
Open for applications
CA$114-130k
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- You have proven experience in channel operations, demonstrating a track record of success in leading teams and managing complex projects
- You possess strong leadership skills with an ability to develop and mentor teams effectively
- Your organizational skills are exceptional, allowing you to manage multiple priorities in a fast-paced environment
- Proficiency in Salesforce or similar CRM platforms is part of your skillset, and you efficiently maintain data accuracy and completeness
- You excel at working cross-functionally, building strong relationships with internal and external stakeholders
- Strategic thinking and problem-solving come naturally to you, allowing you to drive business outcomes
- You communicate effectively, ensuring clarity and alignment in operations and partnerships
What the job involves
- As a Channel Operations Specialist, you will play a pivotal role in driving our channel operations' success by managing dynamic processes and fostering robust partner relationships
- You will lead a team dedicated to enhancing partner program operations while ensuring alignment with our company’s strategic directives
- Located in our Vancouver Office, your role will involve optimizing processes to deliver outstanding results and managing partnerships that contribute to our business growth
- You will collaborate with various internal teams to ensure seamless operations and effective management of partner interactions
- Leadership & Team Development: Lead, coach, and develop a high-performing team to deliver against business objectives and foster career growth
- Operational Management: Manage day-to-day partner program operations, ensuring efficient execution and support for internal teams and external partners
- Sales Credit Reconciliation: Oversee sales credit reconciliation processes to ensure accurate attribution and alignment with internal sales policies and systems
- Commission Process Management: Own the referral and sales assist commission payment process, coordinating across Finance, Sales Ops, and Partner teams to ensure timely and accurate payouts
- Business Operations: Lead core “run-the-business” activities, including triaging and managing incoming requests through the partner operations inbox, ensuring timely resolution and stakeholder communication
- Impact Assessment: Support downgrade and cancellation management, collaborating with cross-functional teams to assess impact on partners and ensure accurate adjustments to credit or commission
- Technology Issue Management: Act as the primary point of contact for technology issue management, partnering with internal tech teams to resolve system-related issues impacting partner operations
- Portal Management: Own partner portal management, including updates, user access, and continuous improvement to enhance partner experience and usability
- Data Management: Maintain Salesforce (SFDC) data hygiene across partner records, ensuring accuracy, completeness, and alignment with business reporting needs
- Sales Rules Documentation: Define and document partner sales rules of engagement, ensuring clarity, consistency, and alignment with go-to-market strategy and sales processes
Our take
Asana is a web and mobile application designed to help teams organise, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 61 more jobs at Asana