Customer Success Manager, Iru
Commercial, EMEA
3 days a week in office
Apple device management platform
Job no longer available
Apple device management platform
201-500 employees
Job no longer available
3 days a week in office
201-500 employees
Company mission
To harmonize technology and security through innovative software that powers secure and productive global work.
Role
Who you are
- 1–3+ years of customer-facing experience in SaaS or a high-growth company
- Experience managing a high-volume book of business
- Ability to operate across diverse markets and customer needs
- Strong communication and organizational skills
- Experience with tools like HubSpot, Zendesk, Jira, or similar
- Adaptability and a proactive, customer-first mindset
What the job involves
- As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform
- You will act as a trusted partner, guiding customers to adopt and realize value from Iru’s unified, AI-powered platform
- This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday
- You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience
- Manage a high-volume portfolio of commercial customers across EMEA
- Drive onboarding, adoption, and retention at scale
- Develop repeatable, segment-based success strategies
- Deliver training sessions, webinars, and business reviews
- Monitor customer health and proactively address risks
- Identify expansion opportunities and partner with Sales
- Navigate regional differences across EMEA markets and stakeholders
- Collaborate cross-functionally to ensure customer success
Salary benchmarks
Our take
Device and application management are essential for the maintenance of an IT stack, with particular emphasis on frequent updating and compliance. This can be a laborious and repetitive task, so management software exists to automate these processes. However, existing solutions are generally aimed towards IT departments running on Windows.
Iru, formerly Kandji, provides a mobile device management platform that facilitates the remote maintenance of Apple-based IT stacks. Users can manage IT devices, applications, networking and compliance within a zero-touch automation system. The need for this service in companies using Apple hardware is clear: it has been adopted by major enterprises such as Belkin, Crunchbase and Notion.
As the Apple device management market is also expanding at speed, Iru is well poised to continue its run of success. It has raised significant funding across several rounds, the latest of which came in 2024 and helped it launch its new AI-powered unified IT and security platform. This new product signifies a new approach to IT and security management and exemplifies Iru's ability to continuously innovate its market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
SERIES D
Nov 2021
$100m
SERIES C
Total funding: $288.4m
Company benefits
- Health Coverage - 100% individual and dependent medical + dental + vision coverage
- Flexible Spending Account
- Equity for full-time employees
- New MacBook Pro and software setup
- Exciting opportunities for career growth
- An outstanding, inclusive culture
- 4% 401k company match
- Monthly Uber Eats meal credit
- $1,000 Home Office Equipment Stipend
- $50 monthly Internet reimbursement
- Equipment discounts
- Week long company shutdown, first week of August
- 10 Health and Wellness Days
- 12 weeks of Paid Parental Leave
- 14 Holidays
Company HQ
Downtown San Diego, San Diego, CA
Leadership
Adam Pettit
(Founder & CEO)They started their career in Solutions at Apple before working as President of AMP Consulting and spending 9 years as CEO of Interlaced, which they founded. They left to found Kandji in 2018 as CEO.
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