Senior Corporate Finance Analyst, Intercom
$129.5-150.5k
More information about location
The modern customer communications platform
Open for applications
The modern customer communications platform
1001+ employees
Open for applications
$129.5-150.5k
More information about location
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- The ideal candidate is highly analytical and proactive, with a strong executive presence to influence and work cross-functionally, and is comfortable with operational details and results-driven approach
- 1-2+ years of relevant experience in FP&A
- Annual planning experience, preferably at a high-tech or enterprise software company
- Comfortable working closely and building relationships with C-Level Executives
- Comfortable with writing Executive and Board quality slide decks
- Experienced in building P&L, Balance Sheet, and Cash Flow models
- Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy
- Able to understand complex business drivers, produce high-quality analytics, develop insights and communicate clearly and succinctly to a different audiences
- Highly adept in Google Sheets, Excel and Google Slides, as well as financial planning tools (e.g. Adaptive, Anaplan, Pigment)
- Prior experience in FP&A required; Accounting, Management Consulting or Banking experience preferred
What the job involves
- The Corporate Financial Planning and Analysis (Corp FP&A) team at Intercom is responsible for Intercom’s P&L and Cash Flow planning, forecasting, reporting, and analysis.
- The work that the Corp FP&A team leads is crucial and a key part of Intercom achieving its growth objectives.
- The team leads cross-functional efforts on our capital allocation plans and brings insights to performance improvement throughout the year
- The Sr. Analyst will lead consolidated P&L and Cash Flow forecasting and reporting.
- This is a highly visible role which will work closely with Finance Leadership and cross-functional business partners.
- This role will report directly to Corporate FP&A Manager and will be located in San Francisco where the rest of the team sits
- Establish world class monthly, quarterly, and annual P&L and Cash Flow reporting and forecasting processes
- Through deep analytics and critical thinking help establish FP&A as an insights powerhouse with our business partners
- Set the standard across FP&A for high quality Executive and Board communications
- Improve FP&A data, models, and processes to drive forecasting accuracy and continually reduce the margin of error
- Own financial forecasting software platform for FP&A
- Help mature the FP&A function to become proactive, predictive and insight oriented, enabling our business leaders to make strategic decisions and grow our business
- Work hand-in-hand with FP&A leadership to establish trust with business partners and elevate the role of FP&A at Intercom
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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