Lead Technical Program Manager, Mastercard
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate is passionate about working with the customer experience journey, global technology engineering teams, is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
- PMP, PGMP and Agile certifications with hands on advance knowledge of delivering complex initiatives
- Look at everything through the eyes of the customer and see their need for an easy and profitable life
- Have a clear mission that focuses on the attention of the customer’s need above your own
- Continually look at the market and competition to see what is happening
- Go out of your way to get close to the customer in order to find out what their needs are and how a product or service can help
- Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
- Be skilled at explaining technical problems succinctly and clearly
- Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
- Always look for potential solutions to solve problems Corporate Security Responsibility
What the job involves
- The Technical Program Management team is looking for a Lead, Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving
- Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
- Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements
- Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise
- Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time
- Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services
- Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
- Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern
- Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up
- May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper
- Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
- Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
- Plays active role in mentoring and recruiting others
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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