Vice President of Customer Engineering & Success, CircleCI
$254-317.5k
Continuous integration and deployment services
Be an early applicant
Continuous integration and deployment services
201-500 employees
Be an early applicant
$254-317.5k
201-500 employees
Company mission
To manage change so software teams can innovate faster. They want to empower technology-driven organizations to do their best work – and make engineering teams more productive and innovative by managing change.
Role
Who you are
- A results-oriented leader who balances drive with emotional intelligence, bringing demonstrated expertise
- 15+ years of leadership experience in customer success, account management, or consultative sales, preferably within SaaS environments at scale
- 10+ years guiding leadership teams and managing customer-facing professionals
- 10+ years developing go-to-market strategies integrated with annual planning and quarterly execution
- Creating innovative business strategies powered by data-driven insights
- Building collaborative, cross-functional teams in matrix environments to achieve company objectives
What the job involves
- CircleCI seeks a visionary customer engagement leader to head our Customer Engineering & Success organization
- Reporting to the Chief Revenue Officer, you'll blend strategic insight with customer advocacy to drive product adoption, elevate customer satisfaction, and accelerate revenue growth
- The team leads all post-sales customer engagement to maximize product adoption and revenue while minimizing churn
- We're seeking a confident leader who can navigate cross-company initiatives, develop innovative strategies, and inspire customers, partners, and team members alike with exceptional leadership presence
- As a passionate customer success advocate, you'll amplify the voice of our customers and collaborate across product management, engineering, and sales to enhance customer experiences
- Your leadership will transform general "land and expand" concepts into concrete initiatives that drive measurable results
- Design and implement customer success strategies that deliver quantifiable business outcomes
- Build and mentor a high-performing global CS organization
- Collaborate with executive leadership to align company initiatives with evolving customer needs
- Create data-informed approaches to uncover expansion opportunities and address retention risks
- Establish yourself as a thought leader in customer engagement through industry connections
Our take
Engineering has seen the rise of agile, containerisation and DevOps over the last few years. As a result, the idea of continuous integration and continuous delivery (CI/CD) has grown to be an important part of the engineering space. CircleCI is one company that taps into this field, offering a lightweight and open service.
There are now a lot more companies that have a culture of continuous delivery. CircleCI specifically helps automate all the steps that occur between the time developers make changes to the code and when the application gets in front of the customer. The company has a strong tailwind from this macro trend and their product is loved by engineers, putting them in a strong place to build a strong business.
Services in the sector have grown constricted and cost-heavy, but in 2022, CircleCI debuted a free tier service for engineering teams in a move away from this. By offering flexibility across an increased number of major platforms, including Docker, Windows, and MacOS, the company works towards its ultimate aim to empower technology-driven organisations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2021
$100m
SERIES F
Apr 2020
$100m
SERIES E
Total funding: $315m
Company benefits
- Whether it’s a peaceful home or a house full of kids, roommates, or pets, your office can be where you need it. CircleCI has been a remote-first company since the beginning. We’ll ensure you stay well-connected with your teammates every day through tools like Zoom, Slack, Confluence, Google Suite, and GitHub. We also provide a home office stipend to help you do your best work
- Regardless of location, we prioritize the health and wellness of our employees and their families. In addition to unlimited PTO, we offer generous parental leave and benefits that can cover employees and dependents up to 100%. We also offer quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents
- At CircleCI, employees have ample opportunity to learn new skills, including project-based learning and presentations from our colleagues. Udemy is available for on-demand learning and we offer an annual stipend for personal development outside of CircleCI. Your continued professional development is important to us because it’s important to you
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Jim Rose
(CEO)Joined CircleCI as COO. Serial entrepreneur, founding Distiller (acquired by CircleCI) and Copious.
Paul Biggar
(Founder)Currently Founder and CEO of Darklang. Previously Principal Engineer at Lookout, Senior Compiler Engineer at Mozilla Corporation and Founder at NewsLabs Inc.
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