Technical Support Specialist, Shift Technology

$65-72k

+ Equity + variable component

Azure

Windows

GSuite

Powershell

Atlassian

Active Directory

Mid and Senior level

Boston

3+ days a week in office

AI-driven insurance fraud solution

Be an early applicant

AI-driven insurance fraud solution

501-1000 employees

B2BArtificial IntelligenceInternal toolsInsuranceAnalyticsSaaSAutomation

Be an early applicant

$65-72k

+ Equity + variable component

Azure

Windows

GSuite

Powershell

Atlassian

Active Directory

Mid and Senior level

Boston

3+ days a week in office

501-1000 employees

B2BArtificial IntelligenceInternal toolsInsuranceAnalyticsSaaSAutomation

Company mission

To revolutionise the policyholder experience through wide-ranging products that apply AI and advanced data science to key insurance processes.

Job

Company

Role

Who you are

Familiarity with Windows, Intune, G Suite, Office, and Active Directory
Knowledge of computer security, anti-virus, patch management
Basic knowledge of cloud services (Azure AD, Office 365, G-Suite, Atlassian etc.)
Basic knowledge of PowerShell
Ticketing system and trouble resolution
VPN and network connectivity troubleshooting (TCP/IP, OSI Model)
Documenting problem resolution and routine tasks
Candidates must be within commuting distance to Boston, MA
Basic knowledge of cloud services (Azure AD, Office 365, G-Suite, Atlassian etc)
You have a minimum of 4-5 years experience in desktop/ help desk support
You are a proactive team member and take pride and ownership of your work
You are dynamic, curious, and eager to learn; always looking to expand your fields of expertise
You can work under pressure and still deliver excellent service to our customers

What the job involves

Successfully complete support tickets
Successfully complete project tickets
Be responsible for following all processes
Manage desktop computers, make sure they are compliant with security policies
Manage the badge access system
Manage computer inventory and system performance
Maintaining office printer
New user onboarding and offboarding
Manage laptop delivery in remote locations
Manage the internal Windows App (Intune) Store
Maintain great co-worker relationships
Deploy new applications from our deployment tool
Take care of new responsibilities when needed
Drive cross-team collaboration and clear communication to proactively identify risks, ensure alignment, and minimize operational and business impact
Provide stronger autonomy in day-to-day execution and reduce the amount of oversight required on more complex initiatives
Our main tools are:
Microsoft Azure AD, Intune & Autopilot, Office 365, G Suite, Jira, Confluence
Windows Endpoints and Windows Server
Cisco Meraki AP
Barco ClickShare
Patch My PC
Global Protect by Palo Alto
Absolute Security
Delinea

Our take

The global insurtech market is projected to grow substantially given the increased demand for insurance service digitisation, projected market expansion, and developments in technology that have made it easier to buy and process claims. Insurtech helps create new avenues that large insurance companies have less incentive to pursue, such as offering social insurance and customised policies for clients.

In January 2021, Shift Technology introduced the Shift Insurance Suite to help the insurance industry apply AI-based decision automation and optimisation technology solutions. This addresses critical processes across the insurance policy lifecycle, and helps insurers to achieve faster, more accurate claims and policy resolutions.

Shift Technology is focusing on continuous deployment in the UK and the US, whilst exploring opportunities in Singapore, as it attempts to become an international player in the market. However, it must stave off a number of major competitors to do so, including Quantemplate, Slice and Neos.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-1% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 7 rounds)

May 2021

$220m

SERIES D

Mar 2019

$61.3m

SERIES C

Total funding: $321.2m

Company benefits

Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Company equity
Generous PTO and paid holidays
Parental leave opportunities
Extensive mental health benefits provided via our global Employee Assistance Program
Paid volunteering time - 16 hours annually

Company HQ

Bercy, Paris, France

Leadership

Jeremy Jawish

(Co-Founder & CEO)

Experience in fraud detection solution development for AXA in 2011, and as an FICC Strategist for Goldman Sachs in 2012.

Eric Sibony

(Co-Founder & CSO)

PhD in machine learning from 2012-2016, and has been CSO since 2013.

David Durrleman

(Co-Founder & Fellow Engineer)

Experience as a Fixed Income Strategist for Goldman Sachs between 2008-2013.

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