Customer Care Specialist, GoFundMe
Spanish Speaking)
$49-73k
+ Equity
Social fundraising platform
Be an early applicant
Social fundraising platform
501-1000 employees
Be an early applicant
$49-73k
+ Equity
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- English fluent - Required Level 4 (Full Professional English) or above
- Spanish proficient - Required Level 4 (Full Professional Spanish) or above
- Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide a human & effortless experience to our customers
- Customer centric - You care about the experience our customers have & understand the impact you have on their GoFundMe experience
- Compassionate - You truly care about people & want to help them, using strong emotional intelligence to adjust your approach based on each customer’s situation
- Adaptable - You enjoy being part of a growing organization. You thrive under new challenges & in an ever-evolving environment!
- Effective in communication - You are a strong communicator who is able to confidently use communication (written & verbal) as a tool to address our customers’ needs & work with teammates internally
- Tech-savvy - You are comfortable working in an online space, learning new tools quickly, & troubleshooting tech-issues in real time
- Critical thinker & solution minded - You seek out potential challenges & trends, & productively propose solutions. Everyone owns the success of our team!
- Attentive to detial - Did you notice "detail" is misspelled?
- Resourceful - You take initiative to research independently, organize your resources effectively, & discover creative solutions to challenges you may encounter
- Invested in personal growth - You have a growth mindset, stay hungry for feedback, & have a strong desire to learn
- Team centered - You enjoy empowering others, celebrating their wins, & supporting others’ growth
- Leadership prone - You proactively take initiative with the big picture in mind, & seek opportunities to drive your team forward in the everyday
What the job involves
- The GoFundMe team is searching for our next Customer Care Specialist who is proficient in English & Spanish, to effectively resolve customer support requests & drive continuous improvement for the GoFundMe experience
- Candidates considered for this role will be located in the Chicago metropolitan area
- Making a difference by helping customers from all around the world, who are raising or giving money for various causes important to them, all through some of the most exciting & tough moments of their lives
- Providing exceptional & human customer support via live messaging & email, with the potential to support phone calls, for a wide variety of complex support needs & escalations, including helping customers troubleshoot bank transfer verification, navigate sensitive social dynamics related to fundraising, & optimize their success through effective use of the GoFundMe product
- Passionately championing customer feedback to improve the GoFundMe experience
- Occasionally support the team with ad-hoc projects or tasks directly tied to the team’s vision & annual objectives
- Working in a dynamic environment, hybrid based, with a willingness to work from the office a few times a month
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform started initially with a focus on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratize fundraising through the medium of online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Corporate Affairs Officer, not founder)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
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