Client Services Manager, Roku
$149.3-177.6k
OTE
+ Equity
More information about location
Convenient & affordable TV streaming players
Be an early applicant
Convenient & affordable TV streaming players
1001+ employees
Be an early applicant
$149.3-177.6k
OTE
+ Equity
More information about location
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- The ideal candidate will have experience in Agency Holding Company Relationships & programmatic executions with proven expertise in managing large-scale operations within the advertising media sector
- 8-10 years of consultative experience in account management/client services at an Adtech company or media company
- At least 3 years of management experience and developing teams with roles progressing in responsibility
- Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges
- Knowledge of the Roku platform and ecosystem
- Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment
- Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team
- Ambition to develop and nurture the development of others' career growth
- Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups
- Excellent communication, negotiation, and interpersonal skills
- Strategic thinker with a customer-centric mindset and a strong focus on driving business growth
- Ability to work collaboratively across departments and with senior leadership
What the job involves
- The Manager, Client Services is a pivotal leadership role responsible for overseeing and directing the strategic account management function
- This role is crucial in maintaining and expanding our client relationships, ensuring the delivery of exceptional advertising solutions, and driving the overall growth of the organization
- Being a Manager on the Client Services team at Roku requires a unique blend of both hands-on knowledge at the individual contributor level as well as management and leadership experience
- Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships
- Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations
- Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues
- Lead a team goaled and focused on driving incremental, upselling & revenue retention
- Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
- Identify areas of improvement to internal processes to enhance operational efficiency and customer service
- Collaborate with cross-functional teams (Sales, Sales Planning, AdOps, Inventory, Product, Marketing, and Ad Measurement) as necessary to improve processes with the overarching goal of driving revenue
- Adapt to change in a fast-paced environment and communicate information effectively to the respective team
- Oversee the daily operations and professional growth of 5-7 direct reports, ensuring alignment with team goals while providing regular coaching and actionable feedback to foster individual career progression
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users.
Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library. Then, after successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released. In 2026, it was announced that media giant FOX would acquire Roku, which the companies say will create the third largest player in US TV by share of viewing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Leadership
Anthony Wood
(Founder & CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
Salary benchmarks
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