Enterprise Customer Success Manager, MoeGo
+ Performance bonus
All-in-one software for pet groomers
Open for applications
All-in-one software for pet groomers
21-100 employees
Open for applications
+ Performance bonus
21-100 employees
Company mission
To uplift the pet industry by empowering every one in the space.
Role
Who you are
- This role is ideal for someone who can confidently engage executive stakeholders (C-suite, VPs, Directors) on business impact while also partnering with operations leaders to ensure adoption, performance, and measurable value realization across locations
- 7+ years in Customer Success, Strategic Account Management, or Enterprise Consulting
- Proven success managing multi-location enterprise portfolios with multiple stakeholder layers
- Demonstrated ability to drive adoption, retention, and expansion across complex SaaS environments
- Experience running ROI-based executive reviews and operational cadence meetings
- Strong understanding of operational workflows in POS, payments, CRM, or scheduling systems
- If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time
Desirable
- Comfortable working in a fast-paced, evolving startup environment
What the job involves
- Reports to: Head of Customer Success
- We are seeking Senior Enterprise Customer Success Managers to own and grow MoeGo’s most strategic and complex enterprise relationships
- These customers operate multi-location businesses across grooming, daycare, and boarding verticals, and require both executive-level partnership and operational-level execution
- You will be part of the team defining how MoeGo delivers success at scale for the enterprise segment
- Executive-Level Engagement
- Build and maintain strategic relationships with executive stakeholders (Owners, COOs, Directors of Operations)
- Lead Executive Business Reviews (EBRs) that connect MoeGo’s platform performance to the customer’s KPIs (revenue growth, operational efficiency, labor utilization)
- Develop and execute joint success plans aligned with customer business priorities
- Serve as a trusted advisor on operational excellence and business transformation
- Operational Alignment
- Partner closely with operations leaders and regional managers to drive consistent adoption across stores
- Conduct Quarterly Operational Reviews (QORs) to ensure execution, surface blockers, and define improvement actions
- Collaborate cross-functionally with Product, Implementation, Fintech Ops, and Support to close the loop on operational feedback and product improvement
- Value Realization & Expansion
- Quantify and communicate value realized (GMV growth, cost savings, efficiency gains, improved employee utilization)
- Identify opportunities for product expansion across MoeGo Payments, CRM, and Accounting
- Partner with Sales on renewal and expansion strategies
- Internal Leadership & Influence
- Contribute to MoeGo’s enterprise playbook, refining QBR templates, health scoring frameworks, and value reporting processes
- Act as a voice of the customer internally — advocating for enterprise needs with data-driven insights
- Help mentor and guide junior CSMs as MoeGo’s enterprise success organization scales
Our take
Payments and scheduling software is nothing new in the SaaS world, but companies that can nail a marketable niche in this sector will usually reap rewards. Enter MoeGo, a digital platform geared towards the dog grooming market, serving pet saloons and groomers across the US.
MoeGo incorporates scheduling, marketing, and payment processes into its platform. With the intention to help clients scale their customer base and value, the company's offering is suitable for many business styles, from mobile grooming to brick-and-mortar shops.
As people spend more on their pets, there’s big business and growing competition in MoeGo's sector. That said, the company has enjoyed considerable funding that is being used to expand operations and business reach. It’s also currently developing daycare, dog boarding and dog training business solutions to add to its product line.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2024
$24m
SERIES A
Total funding: $24m
Company benefits
- 401(k)
Company HQ
Westchester, Los Angeles, CA
Leadership
Ethan Dong
(Founder & CEO)Currently Angle Investor at Veritas Genetics. Previously Board Member at PlusYoou, Head of the US Office at Meitu, and worked in Sales Analysis at Beats by Dr. Dre.
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