Principal AI Engineer, Sprinklr
$177-295k
AI-native platform for Unified Customer Experience Management
Job no longer available
AI-native platform for Unified Customer Experience Management
1001+ employees
Job no longer available
$177-295k
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- PhD in Computer Science, Machine Learning, NLP, or related field
- 5+ years of industry experience in AI/ML, with at least 2 years focused on LLMs and/or AI agents
- Strong programming skills in Python and experience with frameworks such as LangChain, Transformers, Ray, or similar
- Experience building production systems using LLMs (RAG, agentic workflows, orchestration, tool use, etc)
- Exceptional communication skills and a proven ability to present complex ideas to technical and non-technical audiences
- Experience in client-facing roles or pre-sales technical advisory
Desirable
- Experience with enterprise AI deployment (e.g., compliance, privacy, scalability)
- Publications or public talks in AI, NLP, or agentic systems
- Contributions to open-source LLM/agentic frameworks
What the job involves
- As Principal AI Engineer, you will lead the technical design and development of AI agent systems and LLM-powered capabilities
- You’ll operate at the intersection of applied research, systems design, and strategic customer engagement
- While your day job includes architecting scalable, production-ready AI components, your role also spans into guiding enterprise customers—serving as a thought leader in pre-sales, executive briefings, and AI strategy workshops
- Technical Leadership
- Architect and implement advanced AI agent frameworks using LLMs (e.g. GPT, Claude, open-weight models)
- Design end-to-end systems and solutions that integrate planning, memory, retrieval, and tool usage within AI agents
- Lead model evaluation, prompt engineering, fine-tuning, and RLHF efforts where necessary
- Collaborate with product and engineering teams to translate AI capabilities into platform features
- Customer & Pre-Sales Engagement
- Partner with Sales, Product, and GTM to articulate AI strategy and solution architecture to enterprise clients
- Participate in pre-sales meetings, technical deep-dives, and AI innovation workshops with C-level stakeholders
- Translate customer needs into solution blueprints involving agents, LLMs, and AI workflows
- Represent the company in conferences, webinars, and thought-leadership forums as an AI expert
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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