Customer Success Manager, Netradyne
$90-122.5k
+ Annual bonus
AI-driven dash cams for commercial vehicle fleets
Be an early applicant
AI-driven dash cams for commercial vehicle fleets
501-1000 employees
Be an early applicant
$90-122.5k
+ Annual bonus
501-1000 employees
Company mission
To transform road and fleet safety by using advanced vision technology to change the way drivers interact with the road around them, therefore creating safer roadways for today and smarter roadways for tomorrow.
Role
Who you are
- Minimum of 3 years CSM/Account Management experience supporting software solutions and ongoing relationship management
- Strong verbal and written communication, organizational, and interpersonal skills, and ability to host webinars and meetings
- Experience managing mid-market and enterprise accounts
- Flexible and quick to adapt in a fast-paced dynamic environment
- Bachelor's degree in technical discipline or equivalent level of training/experience
- Experience with pricing and sales practices in SAAS environments
- Experience using a CRM/Customer Success Solution (Salesforce, Gainsight) to summarize and plan customer interactions and create and track add-on and renewal opportunities
- Ability to build and nurture strong, positive relationships with customers including c-level
- Knowledge of 12/24v in-cab solutions a plus
- Knowledge of commercial vehicle telematics and communication protocols a plus
- Estimated travel 25%-40%
What the job involves
- As a Netradyne Customer Success Manager (CSM), you will serve as the primary point of contact for Netradyne clients and be responsible for managing assigned client relationships throughout the customer lifecycle, from initial deployment through renewal
- During deployments, you’ll be responsible for optimizing and configuring our platform to meet the unique needs and goals of the customer
- You’ll serve as a subject matter expert on our platform and will train and enable your customers to utilize the program to achieve their business outcomes and maximum ROI
- As their trusted advisor you will guide them on topics including deployment best practices, change management, coaching workflows, etc
- Your ultimate objective will be to retain and grow your customers over time
- Ensure the customer derives maximum value from Netradyne’s products and services via driving adoption, sharing best practices, identifying opportunities, and developing and tracking strategic goals and objectives
- Act as subject matter expert and consult on topics including change management, coaching workflows, communication planning, etc
- Protect and grow ARR (Annual Recurring Revenue) for assigned accounts via strategic planning, identification of add-ons, up-sells, and customer renewals
- Establish and maintain a consistent cadence of customer touchpoints to expand and deepen our relationships and grow customer loyalty
- Facilitate and monitor the client’s adoption of our program to meet their business needs
- Establish a trusted advisor relationship across the client’s organization, from executive sponsors to day-to-day contacts to ensure customers recognize the value they are realizing from our products and services
- Provide a voice for your customers and act as a single point of contact to coordinate cross-functional teams internally to drive toward expedient customer-centric decisions and problem resolutions
- Ability to multi-task and work with cross functional international teams to deliver outstanding customer satisfaction (Sales, Support, Product, Prof Services, etc.)
- Serve as a liaison between Netradyne (product management, operations, professional services, etc.) and clients, with emphasis on communicating roadmap and providing client feedback to improve our products and services
- Demonstrate independent ability to solve difficult challenges, develop creative solutions, and provide strong consultive direction
- Leverage customer relationships for prospect and event references
- Other duties as assigned
Our take
Ensuring safe driving is essential for the smooth operation of commercial vehicle fleets, but this is difficult without insight into the way workers drive. Whilst fleets use dash cams to diagnose what went wrong in the event of a collision, such details are limited and can only be provided after it is too late to improve safety standards.
Netradyne provides AI-driven dash cams for commercial vehicle fleets, leveraging computer vision to provide visibility into data points such as driver distraction and distance from other cars. This data is provided in real-time to provide audio alerts to correct the behavior of drivers, whilst also being aggregated into compliance scores to calculate the safety standards of each driver.
Whilst dash cams are nothing new, Netradyne stands out by applying them to computer vision and AI, helping businesses to improve visibility into the safety of their commercial fleets. The company claims to improve the compliance scores of drivers by 90%, reducing the likelihood of accidents that could ultimately be detrimental to driver safety and business operations. 2022 funding of $65 million will be used to accelerate Netradyne's business growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2025
$90m
SERIES D
Jul 2021
$150m
SERIES C
Total funding: $287.6m
Company benefits
- Yearly Bonus
- Company Paid Health Care, Dental, and Vision Coverage
- Three Health Care Plan Options
- Generous PTO and Sick Leave
- 401(K)
- Disability and Life Insurance Benefits
- $50 phone stipend per pay period
Company values
- We are customer loyalists
- We operate with integrity
- We are inventors
Company HQ
University City, San Diego, CA
Articles
Leadership
Avneesh Agrawa
(CEO)Senior Vice President of Technology and Product Management, and President of the India & South Asia Branch of Qualcomm from 2005 to 2015.
David Julian
(CTO)Principal Engineer and Manager of Qualcomm from 2003 to 2015. Experience as PhD Student of Information Theory at Standford University from 1997 to 2003.
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