Customer Success Manager, Didomi
DACH & North of Europe
Building tools to manage data privacy
Be an early applicant
Building tools to manage data privacy
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make privacy easier for everyone and an obvious choice for companies.
Role
Who you are
- Successful experience in CSM/Account Management in at least one SaaS company for a minimum of 2-3 years
- Excellent proficiency in English and German
- You have very good spoken and written communication skills
- Knowledge of Adtech or a legal background is a plus
- Any other language is a plus
What the job involves
- We are seeking a Customer Success Manager to oversee and lead a large portfolio of small to medium-sized customers with a high potential for growth
- In this role, you will join a diverse team of 7 CSMs in ensuring the proper usage of the Didomi platform and growing our relationships with our trusted customers
- This role can be done in-person from our offices in Paris, Lille or Berlin, or remotely from the EU
- You will be expected to travel regularly to meet your customers in person
- Develop and nurture a portfolio of ~250 small to medium-sized clients in the DACH region and North of Europe
- Be a real growth driver through upselling
- Prevent and minimise churn
- Maintain a high NPS
- Develop strong relationships with users and decision makers on a daily basis
- Manage commercial conversations with your portfolio of existing customers and ensure renewals and upsell opportunities
- Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
- Create and write product and industry-related content to best serve your customers (guides, articles ..)
- Gather customer testimonial & feedback in an intelligent way
Application process
- HR screen with our Talent Acquisition Expert (15min)
- ITW with our VP growth accounts (45 min)
- Case study preparation and presentation with our VP growth accounts and one team member (45-60 min)
- Final ITW with our CRO (30 min)
- Offer!
- Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form
Our take
With rising personal data privacy concerns among consumers globally, brands and publishers have understood the urgent need to invest in data transparency.
Established in 2017, Didomi’s CMP (consent management platform) is designed to assist companies as they collect, store, and manage users’ consent choices. Its preference center also enables businesses to offer users access to their personal data and update their preferences at any time.
The company sets itself apart by focusing entirely on consent and preference management, rather than trying to offer a whole range of solutions related to consent and preference management. This has enabled Didomi to go a lot deeper in terms of product capabilities and features compared to competitors in the space. The company has worked with enterprises including Rakuten, Orange, and Adevinta.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2025
$86.2m
GROWTH EQUITY VC
Jul 2021
$40m
SERIES B
Total funding: $132.2m
Company benefits
- Stock options
- Join us Flexible remote policy
- Compliance Sports subsidy
- Support Home office equipment
- Laptop of your choice
- Designated Coworking space
Company HQ
Bonne-Nouvelle, Paris, France
Leadership
Jawad Stouli
(CTO)Previously VP of Engineering at MediaMath. Has previously founded and served as CTO at Tactads (acquired by MediaMath), and CitizenPlace (acquired by AssoConnect).
Raphaël Boukris
(CRO)Previously Head of Sales at Qapa (which was acquired by Adecco). An early stage angel investor in subscription based platforms.
Romain Gauthier
(CEO)Previously co-founded Tactads, and was EMEA Director of Platform Integrations and then ofActivation at MediaMath.
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