Senior Manager of Solutions Engineering, Posit
$176.8-247.6k
Open-source tools for data science
Be an early applicant
Open-source tools for data science
201-500 employees
Be an early applicant
$176.8-247.6k
201-500 employees
Company mission
To create free and open-source software for data science, scientific research, and technical communication.
Role
Who you are
- Experience: Extensive experience in Professional Services, Solutions Engineering, or a related post-sales technical function, including demonstrated success managing teams in a B2B enterprise software environment
- Technical Domain: Hands-on experience with complex on-premise or hybrid deployments. Familiarity with the analytics, reporting, or data science software landscape is a strong plus
- Operational Mindset: Demonstrated ability to build processes, write playbooks, and scale delivery — not just manage individuals
- Delivery Track Record: Experience scoping and delivering SOW-based engagements. Comfort with project economics, capacity planning, and managing to utilization targets
- Solutions Orientation: Ability to connect customer problems to platform capabilities, and to develop frameworks that help SEs do the same at scale
- AI & Modern Technology Fluency: You actively use AI tools (e.g., coding assistants, LLM-powered workflows, automation) in your own work and understand where they create real leverage vs. hype. You can evaluate AI use cases critically, help your team adopt new tools confidently, and guide customers in applying AI to their analytics and data science workflows
- Coaching & Development: A manager who grows people, not just manages tasks. You invest in your team's career development and technical depth — including keeping them current on emerging tools and AI capabilities
- Mission-Driven: Alignment with Posit's mission to support open-source software and the data science community
What the job involves
- You will oversee the strategy, day-to-day execution, and performance of the following functions:
- Solutions Engineering: Lead a team of Solutions Engineers who serve as the technical bridge between Posit's product capabilities and customer outcomes. Your SEs will support complex deployments, guide customers through architecture decisions, and develop repeatable solution frameworks for common use cases — including AI-assisted workflows and LLM-powered analytics patterns where relevant
- Delivery & Technical Escalations: Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations. Ensure delivery is profitable, scalable, and that escalation insights are fed back into the organization
- What You'll Own
- Operational Excellence: Build and maintain playbooks, processes, and quality standards across all three functions. Convert ad-hoc "heroic" efforts into repeatable, measurable delivery
- Team Performance: Hire, coach, and develop individual contributors and team leads. Build a culture of proactive customer partnership and continuous improvement
- KPI Ownership: Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality. Use data to identify bottlenecks and drive improvements
- Cross-Functional Collaboration: Partner closely with Sales, Customer Success, TAM, and Product/Engineering teams to ensure seamless hand-offs, aligned customer journeys, and a strong feedback loop from the field to the product
- Escalation Management: Serve as a senior point of escalation for delivery issues. Stabilize at-risk engagements and ensure lessons learned improve future delivery
- AI & Modern Tooling Adoption: Champion the use of AI tools and automation across your teams — from AI-assisted scoping and documentation to LLM-powered customer workflows. Identify where modern technology can eliminate repetitive work, shorten delivery cycles, and help customers unlock new use cases with Posit products
- Within 30 Days: Discovery & Listening
- Get to know your team and understand their perspective and history of the organization
- Audit existing workflows across Onboarding, Solutions Engineering, and Delivery to identify bottlenecks and gaps
- Shadow team members in customer engagements to understand the current "technical journey" of a Posit customer
- Establish key relationships with Sales, Customer Success, TAM, and Product/Engineering leadership
- Review existing KPIs and the data inputs that support them
- Inventory current AI and automation tool usage (or absence) across the three teams
- Within 60 Days: Strategic Assessment
- Develop a baseline for "Time-to-Value" and "Project Duration" metrics across all onboarding segments
- Map the current Solutions Engineering engagement model — identify gaps in tooling, frameworks, and repeatability
- Audit the active Delivery pipeline: assess project health, scoping quality, and escalation patterns
- Identify the top three process improvements most likely to improve customer outcomes and team efficiency
- Surface two to three specific opportunities where AI or automation could meaningfully reduce manual effort or accelerate delivery
- Within 120 Days: Execution & Optimization
- Roll out an updated playbook that standardizes the first 90-day experience across customer segments
- Implement a Solutions Engineering framework: reusable architectures, demo assets, and qualification criteria for common use cases — including AI-assisted analytics patterns
- Optimize the Delivery scoping process to improve profitability and reduce delivery variance
- Establish a closed-loop escalation process that routes insights from technical escalations back to Product and Engineering
- Pilot at least one AI-assisted workflow within the team (e.g., automated documentation, AI-assisted scoping templates, LLM-powered customer diagnostics) and define a path to broader rollout
Our take
In a data-driven world, having reliable and accessible software is key to optimizing functionality. Posit provides R and Python-based tools to help improve the speed and quality of analysis, created "for data scientists by data scientists", with uses in data science, scientific research, and technical communication.
By creating universal data processing capabilities, Posit is helping to create new pathways in the digital age. Many of the company's products, including Posit Team for enterprises, are open sourced and accessible to all. Those looking for more advanced products can access programs such as Posit Server Pro and Shiny Server Pro for workspace management.
Given its unique approach to data management, entities from Liberty Mutual to Walmart and NASA have been incorporating Posit's technology. The company has received considerable amounts of funding, which has been used to expand its services. And, as the demand for open-source services continues to grow, Posit should continue to capture market share.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
May 2021
$161.3m
LATE VC
Total funding: $161.3m
Company benefits
- 100% remote (or come in to one of our offices in Seattle or Boston)
- Pick your hardware — we want to equip you with what you need to do your best work
- All our full time employees are given an allowance to outfit their home office
- We have a flexible environment with a “take what you need” vacation policy
- Positive, passionate culture working with a world-class team committed to data science and the R language
Company HQ
South Boston Waterfront, Boston, MA
Leadership
JJ Allaire
(Founder & Executive Chair)Founded Allaire, where they served as CEO and then Chairman. JJ also founded Onfolio, which was acquired by Microsoft. They founded FitNow in 2008 before starting RStudio in January 2010.
Tareef Kawaf
(CEO)Previously SVP of Engineering and Operations at Brightcove, VP of Engineering at Ruckus Network and Director of Engineering and Commerce at ATG.
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