Insights Analyst, Chime
Dispute Experience
$138-190k
+ Bonus + Equity
Mobile banking for the everyday person
Be an early applicant
Mobile banking for the everyday person
1001+ employees
Be an early applicant
$138-190k
+ Bonus + Equity
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- This role requires a strategic thinker who can proactively identify gaps, drive analytical frameworks, and ensure cross-functional alignment in a rapidly evolving Trust & Safety environment
- Bachelor’s degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering)
- 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations
- Advanced SQL skills (complex joins, window functions, CTEs)
- Proficiency in Python or R for experimentation, modeling, and data analysis
- Strong understanding of statistics, causal inference, experiment design, and anomaly detection
- Experience analyzing automation systems, risk models, or ML-driven workflows is a plus
- Experience with BI tools such as Looker or Mode
- Experience in fintech, digital banking, payments, fraud, or Trust & Safety environments
- Experience evaluating or supporting AI/ML systems, including monitoring false positives/negatives and model performance
- Ability to break down ambiguous issues into structured analytical frameworks
- Strong understanding of how product, operations, and engineering intersect in Trust & Safety domains
- Outstanding written and verbal communication skills, especially in synthesizing complex topics for executives
- Proven track record of taking end-to-end ownership of cross-functional initiatives
- Ability to drive alignment and decision-making across teams
- Mindset of strong ownership and urgency, proactive communication, and a bias toward action and clarity
What the job involves
- As an Insights Analyst supporting Chime’s Trust & Safety Pillar at OMX, you will play a criticalx role in strengthening the integrity of our platform by delivering deep analytical insights across Dispute Operations, Fraud Operations, Product Management, Engineering, and Risk
- Your work will directly influence how Chime protects members, drives operational efficiency and resilience, reduces losses, and prevents abuse
- In this highly visible role, you will partner closely with Fraud Ops, Disputes Ops, Risk, Product, and Engineering teams to diagnose emerging risks, quantify operational impacts, and develop recommendations that improve decision accuracy, automation effectiveness, and operational performance
- You will bring strong analytical rigor, exceptional communication skills, and the ability to translate complex data signals into clear, actionable insights for senior leaders
- Analytics & Root-Cause Identification
- Translate complex data signals into root-cause narratives and actionable operational or product recommendations
- Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops
- Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops
- Conduct in-depth workflow and lifecycle analyses—such as examining interaction patterns, segment behaviors, and before/after performance changes—to identify friction points, root causes, and opportunities to improve Trust & Safety processes
- AI-Enabled Automation & Decisioning
- Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools
- Analyze model outputs, false positives/negatives, and decision accuracy to recommend enhancements
- Measure operational and member impact of automation changes and support the design of new AI features (e.g., routing logic, contact summarization, anomaly detection)
- Experimentation & Evaluation
- Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions
- Surface statistically robust insights to inform go/no-go decisions and rollout strategies
- Develop sizing models that quantify the operational, financial, and member impact of proposed policy, workflow, or automation changes, providing clear forecasts that support data-driven rollout decisions
- Executive Communication & Storytelling
- Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps
- Present Trust & Safety insights to senior leadership across Operations, Risk, Product, and Engineering
- Cross-Functional Alignment & Leadership
- Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions
- Proactively communicate progress, updates, timelines, and risks across stakeholders
- Help drive clarity in ambiguous environments, especially during live issues and emerging operational events
Our take
Chime is part of the growing realm of fintech banks and providers, emphasising straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meagre interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $11.6B since its 2025 IPO. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base. That being said, Chime's IPO, rare in a financially uncertain period, proves that it has shifted from challenger to major player.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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