Senior Program Manager, Remitly
Technical, Fraud Operations
CA$128-160k
+ ESPP
3 days a week in office
International payments company
Be an early applicant
International payments company
1001+ employees
Be an early applicant
CA$128-160k
+ ESPP
3 days a week in office
1001+ employees
Company mission
To transform lives with trusted financial services that transcend borders.
Role
Who you are
- 7+ years of experience in program management, with a strong focus on fraud, trust & safety, risk, or a related technical domain
- Demonstrated ability to independently own complex, multi-stakeholder programs in a high-ambiguity environment
- Strong technical fluency — able to engage with engineers and analysts on system behavior, data pipelines, rule engines, and product architecture; capable of evaluating technical tradeoffs and contributing to solution design
- Working SQL skills; comfort querying and interpreting fraud and operational data to inform program decisions
- Experience building fraud controls from the ground up across new or evolving products
- Familiarity with fraud detection systems, rule engines, and machine learning models
- Experience applying AI tools to meaningfully scale your work — ideally including designing or contributing to AI-assisted workflows, not just tool usage
- Experience in payments, fintech, remittances, or money movement strongly preferred
- Bachelor's degree; financial crimes certifications (CFE, CFCS, etc.) are a plus
- Willingness to provide support during non-business hours during acute fraud events; this role is exempt from overtime pay
What the job involves
- We are looking for a Senior Program Manager, Technical to join our Fraud Program team within the Identity & Trust organization
- In this role, you will independently own and drive complex, multi-workstream programs that reduce fraud-related losses and improve our ability to prevent and detect malicious activity across Remitly's products and platforms
- You will bring a strong technical foundation to your program work — engaging deeply with engineering and analytics partners to evaluate system behavior, inform solution design, and translate fraud risk into scalable controls and product improvements
- You will report to the Senior Manager, Fraud Program and Analytics and work closely with stakeholders across product, engineering, analytics, compliance, and operations
- Own and drive complex, cross-functional fraud programs end-to-end — from problem framing and solution design through implementation, measurement, and iteration
- Translate fraud trends and risk signals into technical and product requirements, partnering with engineering and analytics to close systemic gaps and deliver scalable controls
- Lead fraud risk assessments for new products and geographic expansions, independently driving business requirements from discovery through delivery and ongoing maintenance
- Own investigations and root cause analysis for fraud incidents, identifying systemic weaknesses and driving durable improvements across systems and processes
- Lead incident response and mitigation for emerging fraud threats, coordinating across stakeholders and providing clear communication to leadership throughout
- Define, track, and report on program goals, risks, and success metrics — proactively surfacing issues and driving alignment across cross-functional teams and leadership
- Leverage AI tools and agentic workflows to increase program velocity, automate manual processes, and scale your impact across the team
Our take
Since its inception in 2011, Remitly has focussed on helping immigrants to send money across the world faster, cheaper and easier. The company has grown exponentially since then and now operates across multiple continents. Remitly put down most of its success on putting its customers first.
The emergence of digital banks with low transaction fees cross-country has increased competition in a space where Remitly was dominant for many years. The company must continue to innovate its product to ensure it is the go-to place for these types of payments.
That said, Remitly continues to partner with exciting companies and improve their service for loyal customers. The company is setting its sights beyond its core remittance service, such as through the introduction of Passbook, an app that allows customers to access digital banking through a partner bank.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jul 2020
$85m
LATE VC
Jul 2019
$135m
SERIES E
Total funding: $435.8m
Company benefits
- Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys
- All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy
- Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work
- Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey
- Contribute to the communities we serve through volunteering, employee giving, or civic advocacy
- Remitly provides rich benefit plans intended to cover the needs of our diverse teammates
Company HQ
Central Business District, Seattle, WA
Leadership
Matt Oppenheimer
(CEO & Co-Founder)After completing an M.B.A from Harvard Business School he worked as a Director for Barclays before founding Remitly in 2011.
Josh Hug
(Vice Chair & Co-Founder)He was a Director at Real Networks for 7 years before co-founding Shelfari, which was acquired by Amazon as he stayed onboard to run it as CEO.
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