Customer Operations Associate, Shiftsmart
$90-130k
+ Equity
4+ days a week in office (1 World Trade, NY)
Platform for blue collar workers
Be an early applicant
Platform for blue collar workers
1001+ employees
Be an early applicant
$90-130k
+ Equity
4+ days a week in office (1 World Trade, NY)
1001+ employees
Company mission
Shiftsmart are on a mission to build the world’s leading platform for blue collar workers and transform the way that work, works.
Role
Who you are
- Analytically-minded: You have 1-3+ years experience in an analytical role (e.g. data analyst, bizops, consulting, investment banking), and ideally in startups
- Technical skills: You have strong experience with both Excel and SQL and can blend quantitative data with qualitative insights to test hypotheses
- Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and synthesize the abstract into the concrete
- Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
- Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision-making
What the job involves
- The mission of the GTM & Customer team at Shiftsmart is to build the foundations and infrastructure to continue scaling the revenue side of our business. We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives
- This particular role will focus on improving internal and external processes related to the execution of our growth plan. You will drive business decision analysis, internal and external customer reporting and provide continuous insights and recommendations on operational performance. You will be instrumental in designing new business processes for scale, building and launching new initiatives, and optimizing existing ways of working
- Your role will evolve over time but some of your early responsibilities will include
- Cross-functional collaborations: Partner with cross-functional stakeholders to be a thought partner for data-informed strategic decision-making across all parts of the customer value chain
- Process Improvements: Build, scale, and optimize business processes aligned to ingesting customer (e.g., schedules, order data, store information) and partner information to execute our growth strategy
- Analytics + ROI Optimization: You will own analytics across a number of steps that touch all aspects of the customer value chain including (shift inputs, partner performance metrics, etc.)
- Build and Execute: Own analytics initiatives that support daily operations such as building the data architecture, identifying opportunities using data and first principles, to push our customers and internal teams to improve shift ROI with our customers
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company benefits
- Heathcare
- Dental
- Vision
- 401(k)
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(CEO & Founder)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
Salary benchmarks
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