Customer Operations Associate, Shiftsmart
Retail
$90-130k
+ Equity
3+ days a week in office (1 World Trade, NY)
Custome enterprise workforce solutions
Open for applications
Custome enterprise workforce solutions
1001+ employees
Open for applications
$90-130k
+ Equity
3+ days a week in office (1 World Trade, NY)
1001+ employees
Company mission
To revolutionize hourly work and build the world's leading platform for hourly workers.
Role
Who you are
- Experience in ‘Getting things done’: You have 2-4 years of program management experience with internal or external customers (ideally with Retail and/or CPG experience in startups) or in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital)
- Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
- Customer Obsessed: You are dedicated to your customers and prioritize fulfilling their needs. You are comfortable addressing a variety of customer needs and questions and are adept at navigating complex relationships
- Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete
- Influence: You effectively partner with others to get things done even in the absence of formal authority
- Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making
- Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Excel, Google Sheets, etc
What the job involves
- The mission of the GTM & Customer team at Shiftsmart is to build the foundations and infrastructure to continue scaling the revenue side of our business
- We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives
- This particular role will focus on coordinating new market launch success (internally and externally) with our top customers to drive quality performance outcomes and meet our ambitious growth plans
- As part of ensuring new market launch success, you will serve as the critical coordinator and focal point across our internal teams and customers
- Coordinate launch timelines with internal and external teams: You will develop market launch plans and align internal and customer teams on timelines to keep launches on track to ensure new programs run smoothly from their first days
- Monitor market launch readiness throughout launch process: You will manage the market launch process across internal and external teams, ensuring daily capacity targets are met and working with our external customers to successfully prepare them to utilize Shiftsmart
- Serve as point of contract for any launch related questions or support needed: You will answer and support all customer questions related to launch (e.g., responses to quality or performance issues, etc.) and provide ad-hoc problem solving and analytics need to execute a launch
- Build and improve upon existing launch playbook and processes: You will push the thinking on current launch templates and activities related to new market launch execution processes and performance allowing Shiftsmart to continually improve our service offering and grow our most critical customer relationships
- Provide input to Customer Team Leadership on new opportunities: You will embed yourselves with our customers in each market and collaborate with our customer team on new SKU design and expansion opportunities, assisting in growing Shiftsmart’s revenue and relationship with these key customers
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(Founder & CEO)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
Salary benchmarks
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