Principal Product Development Program Manager, PagerDuty
Operations
$164-263k
More information about location
Digital operations management platform
Open for applications
Digital operations management platform
1001+ employees
Open for applications
$164-263k
More information about location
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- The ideal candidate will have a strong program management and engineering operations background, with exceptional stakeholder management skills
- 8+ years of experience in technical program management, with at least 5 years focusing on engineering operations
- Strong understanding of software development lifecycle, DevOps practices, and cloud technologies
- Proven track record of successfully delivering large-scale highly technical programs
- Deep knowledge of CI/CD, infrastructure automation, and operational monitoring
- Proven track record of change management and being an agent of change in a software development environment
Desirable
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Professional certifications in Project Management (PMP) or Agile (CSM, SAFe)
- Experience with cloud platforms (AWS, Azure)
- Knowledge of containerization and orchestration technologies (Docker, Kubernetes)
- Background in site reliability engineering (SRE) practices
- Experience with incident management and on-call operations
- Track record of implementing engineering productivity improvements
What the job involves
- PagerDuty is seeking an experienced Principal Product Development Program Manager (Operations) to lead and optimize our software engineering operations initiatives
- This role will bridge technical strategy with operational excellence, driving cross-functional programs that enhance our engineering efficiency and delivery capabilities
- This is an exciting opportunity to collaborate with an elite team while supporting senior engineering leadership on mission-critical initia
- Lead complex, cross-functional technical programs focused on engineering operations, infrastructure, and process improvements that support operational excellence in Product Development
- Develop and maintain program roadmaps, ensuring alignment with the Prod Dev strategy, engineering priorities, and critical path execution
- Partner with engineering leaders to identify operational bottlenecks and implement scalable solutions
- Establish and track key performance indicators (KPIs) for engineering operations and productivity
- Facilitate technical decision-making processes and drive consensus among multiple stakeholders
- Lead incident management process and implement improvements as needed
- Other responsibilities in operational support of the Product Development department of PagerDuty as needed
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
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