Director of Product, Upstart

• 6+ years of experience in product + 2 years in management, with evidence of creating structure and process that enables the team to repeatedly deliver great resultsCustomer obsessed
• You understand the customer and their problems deeply
• You talk to them regularly
• You obsesses over the details
• Track record of shipping great software that delights the customers and grows the businessOwnership and growth mindset
• You act like an owner
• You’re often right, but humble and open-minded about being wrong
• You’re perpetually dissatisfied and striving to improve yourself and the team
• Cross-functional execution, working across partners such as engineering, product, ML, analytics, operations, finance, compliance, legal, finance, etc

Desirable

• As Director of Product, HELOC you’ll lead a team of PMs and partner with a cross-functional leadership team to craft the product strategy and execute on it
• You’ll help us ship a delightfully easy borrower experience while embracing enormous behind-the-scenes complexity, building a system that seamlessly orchestrates software, AI, and human operators
• You’ll set and own ambitious goals in Upstart’s fastest growing business, and partner closely with a team of dedicated cross-functional partners across engineering, design, ML, operations, capital, and growth to hit them
• Ship best-in-class customer experiences
• Obsess over the customer experience
• Talk directly with customers, shadow our operations team, and ship some software that delights the customer
• Our best leaders are players as well as coaches, able to roll up their sleeves and do the work as well as support their team.Run the product team
• Lead a team of high-performing product managers
• Develop the repeatable processes we use to learn, plan, ship, and rollout software to customers and operations teams
• Coach the team to support them in mastering the craft of product
• Unblock them from doing their best work.Craft product strategy and roadmap
• Develop deep expertise on our customer, business, and technology
• Determine the levers to improve the customer experience and drive profitable growth
• Analyze the opportunities, set priorities, and drive alignment across the cross-functional team
• Integrate software and operations
• Partner with operations leadership to build a loan ‘manufacturing’ process that seamless integrates software, AI, and human operators to serve every customer with the right level of support.Get results
• Set goals, define metrics, set targets, and hit them
• Launch new growth channels
• Work across product and growth teams to architect the next phase of of our growth, launching new partnership and distribution channels that bring our customer experience to a wider audience