Senior Culture & Talent Business Partner, Sprinklr
Culture & Talent
$121-201k
AI-native platform for Unified Customer Experience Management
Job no longer available
AI-native platform for Unified Customer Experience Management
1001+ employees
Job no longer available
$121-201k
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- Experience: 10+ years of human resources experience, with 5+ years specifically as an HR business partner or generalist, ideally in technology or entertainment sectors
- Scope and Scale: Experience supporting global organizations with 3000+ employees
- Emotional Intelligence: Demonstrate high emotional maturity and integrity, embodying our culture and values in all interactions
- Passion for HR: A strong interest in evolving HR practices, backed by ongoing education in global best practices and relevant certifications (PHR, SPHR, SHRM-CP, or SHRM-SCP)
- Leadership Skills: A collaborative and influential leader who inspires action and champions positive change within teams
What the job involves
- As a Sr Culture & Talent Business Partner at Sprinklr, you will play a vital role in fostering a collaborative culture and driving talent strategies that align with our business objectives
- You will partner with leaders across Engineering, IT, and various internal functions to implement innovative strategies and solutions, and scale HR practices globally
- Your expertise will help shape our approach to talent management, performance improvement, and organizational development. This position is remote and can be based anywhere in the US
- Business Partnership: Develop a comprehensive understanding of your assigned business unit, its key employees, and operational processes. Serve as the primary point of contact for HR needs and facilitate effective communication between HR and the business unit
- HR Strategy Implementation: Collaborate with business leaders to implement best practices and support HR processes that drive organizational success
- Talent Acquisition Collaboration: Work alongside the Talent Acquisition Team to create targeted recruiting plans that address promotions, leavers, and backfills by region
- Risk Management: Identify potential gaps and propose actionable changes to mitigate risks associated with workforce management
- Performance Improvement: Act as a catalyst for performance enhancement and positive change in people management. Mediate conflicts and provide guidance to managers on handling behavioral, performance, and disciplinary issues
- Change Management Leadership: Lead change management initiatives and manage communications related to culture and talent, both internally and externally
- Advisory Role: Offer counsel to managers on labor regulations and best practices related to employee recognition, compensation, and work practices
- Engagement in Performance Reviews: Actively participate in performance and pay review cycles, identifying outliers for consideration and ensuring equitable recognition and compensation
- Business Acceleration: Support business growth while ensuring strategic pauses to assess risks and opportunities
- Acquisition Integration: Engage in acquisition efforts to ensure seamless integration of new talent into the organization
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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