Account Manager, Discord

Gaming Advertising Solutions, West

$160-239.3k

OTE

+ Equity

Senior level
Remote in US
San Francisco Bay Area

More information about location

Discord

Voice, video and text communication platform

Job no longer available

Discord

Voice, video and text communication platform

1001+ employees

B2CGamingCommunicationSocialSocial MediaCommunity

Job no longer available

$160-239.3k

OTE

+ Equity

Senior level
Remote in US
San Francisco Bay Area

More information about location

1001+ employees

B2CGamingCommunicationSocialSocial MediaCommunity

Company mission

Discord's mission is to help friends and communities come together to hang out and explore their interests.

Role

Who you are

  • We are seeking a client services-focused team player who is passionate about games, the game industry, and helping game companies market to the players who are most passionate about their games
  • This hire must be based on the West Coast, however, there is no in-office requirement
  • 5+ years experience as an Account Manager in media/advertising/ad tech space, preferably with a focus on the gaming industry
  • Deep understanding of the Gaming landscape and digital media including formats & buying tactics
  • Understanding of how the Gaming advertisers measure media across app and web and any relevant third party tools
  • Fluency across full-funnel campaigns e.g. brand, mid and lower funnel
  • Ability to build strong relationships with partners/clients and influence buying decisions
  • Expertise in putting together client reporting such as wrap reports & QBRs
  • Ability to tell a story with data through data trend analysis and presentations
  • Strong technical understanding and ability to troubleshoot
  • Willingness to travel for regional in-person client meetings

Desirable

  • Self service experience
  • Deep knowledge and usage of Discord
  • Team player with a sense of humor, humility and empathy

What the job involves

  • We are looking for an Account Manager who is passionate about managing, maintaining and growing our relationships in our newly formed Gaming Advertising Solutions business line, Quests
  • You will harness your prior experience in advertising/media/marketing spaces and bring a combination of relationship building, industry relationships, product insights, and an ability to win, optimize and expand a recurring book of business with clients
  • You will report into the Director of Sales, Gaming Advertising Solutions and support the West region
  • Drive overall client success and own responsibility for the performance of advertising campaigns
  • Manage day-to-day communications around clients and their accounts both internally and externally
  • Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation for key accounts and earn repeat business
  • Work with the Sales team and cross-functional colleagues including product, marketing, operations, and data science to ensure client success and achieve defined KPIs
  • Execute on strategy that supports organizational goals, become an expert in Discord solutions and adapt recommendations to suit varying client needs that creates win-win situations for both Discord and its partners
  • Build strong relationships with clients, understand their businesses and upsell based on campaign KPIs and performance

Our take

Discord is an industry giant in the chat app space. The free platform has rapidly become one of the most popular services in the sector since being founded in 2015. It counts over 150 million active users in 19 million communities, successfully expanding beyond its original focus on video game players to become a broader social networking app and public forum.

Discord's userbase has grown rapidly as remote work has become the norm and a new generation of internet users has come online, attracted to its youthful presentation and plethora of gaming and social tools. It has since fended off takeover bids from Microsoft and interest from other giants such as Amazon and Twitter, and has grown into a profitable company, funded by optional subscription fees and commissions from sales through the platform.

Discord’s remarkable growth, however, is not without obstacles. The company faces competition from deep-pocketed giants like Facebook, and regulatory concerns from those worried about the platform’s relatively light chat moderation. However, the company has the resources and expertise to adapt. For example, the acquisition of harassment detection software company Sentropy will go a long way towards placating the concerns of critics, as will the 2024 acquisition of teen app Gas used to give anonymous compliments to friends. All of these purchases are part of Discord's move to expand out of its mostly gaming-focused customer base.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

28% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Sep 2021

$500m

SERIES H

Dec 2020

$100m

SERIES H

Total funding: $979.3m

Company benefits

  • Comprehensive medical insurance including Health, Dental and Vision
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups
  • Plus commuter contributions and other perks for office-based employees

Company values

  • Autonomy
  • Mastery
  • Purpose
  • Compassion

Company HQ

Potrero Hill, San Francisco, CA

Leadership

Started out as a programmer at Papaya Studio, Stormfront Studios and Doublefine Productions. Also founded OpenFeint, a global mobile social gaming company.

Worked as a Software Engineer at Casamba and then Kabam. Was Lead Software Engineer at GREE International, and founded social network Guildwork.com in 2009.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 35 more jobs at Discord