Account Manager, Discord

• We are seeking a client services-focused team player who is passionate about games, the game industry, and helping game companies market to the players who are most passionate about their games
• This hire must be based on the West Coast, however, there is no in-office requirement
• 5+ years experience as an Account Manager in media/advertising/ad tech space, preferably with a focus on the gaming industry
• Deep understanding of the Gaming landscape and digital media including formats & buying tactics
• Understanding of how the Gaming advertisers measure media across app and web and any relevant third party tools
• Fluency across full-funnel campaigns e.g. brand, mid and lower funnel
• Ability to build strong relationships with partners/clients and influence buying decisions
• Expertise in putting together client reporting such as wrap reports & QBRs
• Ability to tell a story with data through data trend analysis and presentations
• Strong technical understanding and ability to troubleshoot
• Willingness to travel for regional in-person client meetings

Desirable

• We are looking for an Account Manager who is passionate about managing, maintaining and growing our relationships in our newly formed Gaming Advertising Solutions business line, Quests
• You will harness your prior experience in advertising/media/marketing spaces and bring a combination of relationship building, industry relationships, product insights, and an ability to win, optimize and expand a recurring book of business with clients
• You will report into the Director of Sales, Gaming Advertising Solutions and support the West region
• Drive overall client success and own responsibility for the performance of advertising campaigns
• Manage day-to-day communications around clients and their accounts both internally and externally
• Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation for key accounts and earn repeat business
• Work with the Sales team and cross-functional colleagues including product, marketing, operations, and data science to ensure client success and achieve defined KPIs
• Execute on strategy that supports organizational goals, become an expert in Discord solutions and adapt recommendations to suit varying client needs that creates win-win situations for both Discord and its partners
• Build strong relationships with clients, understand their businesses and upsell based on campaign KPIs and performance