Lead CX Designer, Parloa
+Equity package
AI agent management platform
Job no longer available
AI agent management platform
501-1000 employees
Job no longer available
+Equity package
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Proficiency in applying advanced prompt engineering techniques
- Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
- 3+ years of proven experience in conversation design and AI agent development, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors
- Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
- An understanding of data structures and how information is stored and transmitted across different systems
- You know your user: you are an expert in understanding your user's needs, who they are, and how they interact with a bot
- Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents
- Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
- Significant experience dealing with Enterprise customers
- C2 level German and C1 level English skills
What the job involves
- As a Lead CX Designer at Parloa, you will play a key role in transforming customer service with AI Agents. As part of the Professional Service Team, you will manage the end-to-end deployment of Parloa's solutions, enhancing customer experiences for clients and partners
- Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation. Additionally, you will guide clients and partners in maximizing the value of Parloa's AI solutions, driving innovation in customer service
- Guide customers and partner through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan
- Drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs reflecting the intended conversational and functional experience
- Simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively
- Identify and solve blockers together with other departments from Parloa (e.g. Product and Solution Engineers or Sales) and the customer
- Ensure seamless system integration (e.g. API calls) within the AI agent, optimizing interactions and data exchange with external systems
- Document best practices, how-to’s and product capabilities for internal and external. Share and represent the knowledge and expertise of the Agent Architect team with Parloans, Customers and Partners
- Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards
- Collaborate with our developers and Agent Integration Engineers to integrate customers’ systems to their AI Agents
- Mentor and help younger colleagues of your team on their journey
Application process
- Recruiter video call → Meet your manager → Challenge Task & Expert interview → Bar Raiser Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $569m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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