Enterprise Customer Success Manager, Jasper
$140-160k
OTE
More information about location
Generative AI platform
Be an early applicant
Generative AI platform
501-1000 employees
Be an early applicant
$140-160k
OTE
More information about location
501-1000 employees
Company mission
To help people break through writer's block to finally get their content done.
Role
Who you are
- 7+ years of experience as a Customer Success Manager in a SaaS environment (preferably Martech), including 3+ years of experience managing enterprise accounts and achieving commercial targets
- Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level customers
- Exceptional interpersonal skills and a track record of building strong relationships across various levels, including C-suite executives
- Experience presenting to large and diverse audiences, with excellent communication and influencing skills
- Strong organizational skills with the ability to prioritize accounts and manage time effectively
- Demonstrated ability to orchestrate cross-functional resources to ensure customer success
- Excitement for a dynamic startup environment and the opportunity to help scale the Customer Success team
What the job involves
- We seek an experienced Enterprise Customer Success Manager to drive strategic renewals, ensure ongoing adoption, and champion the success of our Enterprise customers
- In this pivotal role, you will collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer needs and contribute to Jasper's mission of revolutionizing how businesses harness AI
- You'll own and execute our customer journey, building long-lasting relationships that lead to growth and retention
- This fully remote role reports to the Senior Director of Customer Success
- Own and manage a focused portfolio of 10-25 enterprise customers, tailoring strategies to drive renewals, identify growth opportunities, and ensure account retention
- Develop and execute engagement strategies to help customers leverage Jasper's AI solutions across various industries and business functions
- Serve as a trusted advisor, ensuring customers achieve maximum value and broad product adoption
- Become a product expert and develop best practices to help customers unlock Jasper's full functionality
- Collaborate closely with Sales, Support, Product, and Engineering teams to share customer feedback, resolve escalations, and deliver outstanding customer experiences
- Influence Jasper's product roadmap by representing the voice of the customer and sharing actionable insights
Our take
Jasper allows enterprises to create written copy and content quickly for a range of purposes, from SEO rankings to ad conversions and social media posts across a growing list of languages.
While AI has been going mainstream across many industries, its use in creative content production, rather than content analysis, has largely been met with doubt. Jasper is attempting to up the standards with its writing assistant, which can generate original long or short form content based on a short brief.
With over 100,000 customers, Jasper is used by a number of high-profile companies such as Google, IBM, and Airbnb. While ChatGPT has been dominating the news space surrounding generative AI, it has significant limits resulting from overburdened servers and a long waitlist to use the product - whereas JasperAI provides faster results and is readily available. The company is well set to see further growth as it rides the rising popularity wave of generative AI.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
211% employee growth in 12 months
Company
Funding (1 round)
Oct 2022
$125m
SERIES A
Total funding: $125m
Company benefits
- Unlimited Paid Time Off
- 401(K) Matching
- 100% Employer Paid Medical, Dental and Vision Insurance
- Happy Hours & Fun Events
- Paid Holiday & Sick Days
- Paid Parental Leave
- Full-time employees receives a monthly stipend to support their version of self-care & wellness
Company values
- Be customer obsessed - We prioritize our customers' needs by keeping them at the center of our decision making. When our customers win, we win
- Own it - Take initiative and accountability! We believe in celebrating our wins and owning our failures, because that's where true growth happens.
- Be scrappy - Problem solve, be resourceful and creative. Always look for ways to improve and get ahead
- Be a team player - We believe the best outcomes are achieved through collaboration. We are committed to respecting each others ideas and being resources for our teammates when asked for help
Company HQ
Treemont, Austin, TX
Articles
Leadership
Dave Rogenmoser
(Co-founder, CEO)Prior to Jasper, was CEO of Proof, a web personalization platform, which was founded with Jasper co-founder Chris Hull. Previously co-founded RedWood Recruiting.
Chris Hull
(Co-founder)Before co-founding Jasper, was on the founding teams at web personalization platform Proof, as well as Pinpoint PT, a reference tool for physical therapists and DPT students.
JP Morgan
(Co-founder, CTO)Was a co-founding CTO of of Proof alongside Chris Hull and Dave Rogenmoser. Previously co-founded and was CTO of online invoicing platform Payfunnels.
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