Customer Support Representative, Modsquad
Dutch Speaker, Music Streaming
Global customer experience service provider
Job no longer available
Global customer experience service provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To reinventing the Customer Experience Services industry.
Role
Who you are
- If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide
- You have strong desire to create a unique experience for each individual customer
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have
- You've provided Customer Support via inbound web messages in the past
- You've provided web messaging support to 3-5 customers at the same time
- You are professional/business level proficient in Dutch and English
What the job involves
- ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team
- As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Dutch and English
- Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
- 40 hours per week are required for the 8-week orientation period:
- Orientation phase 1: 4 weeks, 4 AM - 1PM
- Orientation phase 2: 4 weeks, self scheduled between the hours of 7 AM - 10 PM
- Production: Daily, 7 AM - 10 PM
- If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time
- Project Commitments:
- - 25 hours per week
- - 8 hours are required on Saturday and/or Sunday
- - 180 days (as needed by ModSquad)
- Workspace Requirements:
- A dedicated laptop or desktop computer running Windows 10 or above
- A working webcam and willingness to use it during orientation/as needed by project
- Must be willing to download and install ModSquad security systems on your computer and mobile phone
- Stable broadband internet connection of 25 MBPS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
Application process
- Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Dutch and English
Our take
Founded in 2007, ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (it still is in the UK), the company was even one of the first to venture into the metaverse.
The company’s remote network of Mods (customer engagement professionals) provides omnichannel support through its platform, enabling companies including the NFL, Zendesk, and EA to confidently outsource their CX services on a global scale.
The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years. And ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Company HQ
Newton Booth, Sacramento, CA
Leadership
Amy Pritchard
(CEO)Former Partner at Hughes & Pritchard, and Associate at Winterbotham Law.
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