Operations Coordinator, ParkBee
€35.7-42k
Smart car parking technology
Job no longer available
Smart car parking technology
21-100 employees
Job no longer available
€35.7-42k
21-100 employees
Company mission
To help urban travelers, car park owners and city councils to make better, more efficient use of existing urban space.
Role
Who you are
- Are self-starter who are proactive, hands-on, curious, and motivated. You want to go the extra mile. You get the job done!
- Have 2 to 3 years of relevant experience in an operations management position or project management with a commercial mindset
- Are capable of naturally leading projects in the right direction, overseeing the day-to-day operations, managing stakeholders, and setting the right priorities (big vs. smaller issues)
- Have an affinity for technology and a great eye for detail and data accuracy
- Ability to communicate across functions and seniority; strong team player
- Fluency in Dutch and English, both verbally and in writing
- Are licensed to drive a car; travel to our locations and regular visits to locations are part of the job
- Are adaptable and able to work in a fast-changing environment, you want to contribute to the growth of an ambitious scale-up
What the job involves
- The Operations Coordinator at ParkBee plays a key role in delivering excellent service to our parking location partners by responding to inquiries, handling maintenance requests, and helping navigate ParkBee’s digital parking solutions
- This role involves supporting accounts, ensuring service level agreements (SLAs) are met, and assisting the Operations Team to address system-related issues
- The Operations Coordinator also proactively engages with customers, provides onboarding assistance, and helps to maintain high levels of client satisfaction
- Customer Inquiries Management: Respond to client inquiries via email and phone ensuring timely and professional communication
- Issue Resolution: Investigate and resolve partner and owner issues and complaints by coordinating with internal departments, providing clear updates to clients
- Account Management Support: Assist Account Managers in handling client accounts by managing updates, tracking progress, and ensuring client satisfaction
- Service Level Agreement (SLA) Monitoring: Ensure that partner requests and issues are handled in accordance with agreed-upon SLAs, escalating when necessary
- Onboarding Assistance: Support new owners onboarding by guiding them through the setup process, providing necessary documentation, and ensuring a smooth transition
- Client Training: Provide owners with product or service training, offering demonstrations or written guides to help them use the company’s offerings effectively
- Cross-Department Coordination: Act as a liaison between owners and internal teams such as technical support, sales, product development, and external partners, to ensure client needs are met
- Proactive Client Engagement: Regularly check in with owners to assess satisfaction, address potential issues, and provide recommendations for additional products or services
- Continuous Improvement: Identify trends in owner or partner issues and provide feedback to improve processes, product features, or service quality
- We believe a career as a Operations Coordinator at our company offers exponential growth and learning through an environment that promotes high ownership, accountability, and impact at every level
Application process
- We can't wait to hear from you! We don’t require a long motivation letter; we’d rather have a few pointers, your LinkedIn, and your resume
- We believe in a transparent and thorough interview process to ensure the best fit for you and our team. Here’s what you can expect:
- Initial screening with the Recruiter (online)
- Interview with the team (online)
- Case study presentation & Chat with team members (on site)
- Cultural Assessment Interview (on site)
Our take
As cities grow larger and more congested, there is a serious lack of parking locations. ParkBee aims to address this problem by developing smart car parking technology that optimizes the use of current resources in order to provide travellers with access to the best place to park.
The startup leverages its network of locations, smart integrations and predictive systems in order to utilize underused parking locations and to direct traffic to the right place at the right time. It is used by the UK’s most well-known public car park operators, hotels and private commercial office spaces. It also allows landlords and other private car park owners to monetize their spaces by making them available to the public.
ParkBee's business model involves splitting the revenue generated through renting each parking space with the owner, and the fee it charges consumers with partners RingGo or Parkmobile. It already operates hundreds of connected parking locations across a number of countries, expanding healthily over the years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$35.4m
GROWTH EQUITY VC
Feb 2018
$5.9m
SERIES A
Total funding: $43.5m
Company benefits
- Personal development budget of £1500 a year
- Access to Perkbox
- Pension scheme
- 25 days holiday
- Free daily office lunch
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Jian Jiang
(Co-Founder & CEO)Worked for 4 years at Alerio Capital, holding various positions such as Head of Research and Senior Quantitative Analyst. Previously Quantitative Analyst at Nidera for 9 months.
Tom Buchmann
(Co-Founder)Previously Commodities Trader at Macquarie Group for 2 years, and Systematic Trader at Alerio Capital also for 2 years.
Salary benchmarks
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